Summary
Overview
Work History
Education
Skills
Reference
Timeline
Generic
Franchesca Fajardo

Franchesca Fajardo

Senior Project Manager | Esports Manager
Tanauan City

Summary

Experienced Project Manager with over a decade tenure within the Esports and Gaming Industry. I have a background in both Events and People Management with a good track record of successful events. I have the ability to handle multiple projects simultaneously ensuring quality and deadlines are met.

Overview

11
11
years of professional experience

Work History

Esports Manager

Level Infinite / Tencent Games PH
05.2022 - Current


  • Responsible in growing the Esports Scene for PUBG Mobile, NBA Infinite, and Honor of Kings PH through developing both amateur and professional level tournaments
  • Responsible in Managing quarterly budgets for local esports campaigns and content
  • Responsible in Managing vendors and outsourced manpower in executing local campaigns such as tournaments and offline events for PUBGM PH, NBA Infinite, and Honor of Kings PH
  • Constantly coordinating with SEA Esports Team and HQ on international leagues and content
  • PIC for PUBG Mobile Challenger's League, the southeast asian PUBG Mobile Professional League featuring teams from The Philippines, Myanmar, Cambodia, and Singapore
  • Established PUBG Mobile PH Esports' social media channels leading content creation for both local and international PUBG Mobile Tournaments and Events.

Senior Project Manager

Gariath Concepts
01.2020 - 05.2022
  • Lead Projects both online and onground from planning to execution and closing
  • Established processes to ensure work efficiency and productivity
  • Served as liaison between internal teams, outsourced resources and clients to make sure deliverables are met on time and project is within budget.
  • Mentored junior project managers and team members to enhance their skills and career growth.

Account and Events Manager - Games & Esports

Culture Group Asia
06.2019 - 12.2019
  • Served as a liaison between partners and clients making sure that client deliverables are met on time
  • Worked alongside client serving as a liaison between the partner and vendors, working alongside partner in resource identification, program ideation and event marketing and leading on-ground execution.

Community Manager

goGame Philippines Inc.
05.2018 - 11.2018
  • Managed and moderated social media platforms for internal game titles and SEGA Gold titles
  • Proposed and executed community events both in-game and through social media
  • Prepared, Created and Published monthly content plans
  • Handled game support via live chat and ticketing tools
  • Investigated issues and escalated critical concerns.

Training and Quality Assurance Lead

goGame Philippines Inc.
11.2018 - 04.2018
  • Responsible for conducting training and refresher courses to ensure quality of service
  • Responsible for keeping track of the departments productivity based on monthly KPI
  • Audit responses and conduct coaching sessions and calibrations
  • Constantly Update and train the team for new processes and conduct assessments.

Community Support Specialist - SME

Uber Systems Inc.
10.2016 - 04.2018
  • Handled L3 (Level 3) cross-support escalation for both rider and driver-partners's concerns
  • Addressed driver-partners concerns with regard to on-trip issues, payment concerns, account and technical issues via phone and ticketing tools
  • Assisted L3 support agents specializing with driver-partner support when answering tickets and making live calls
  • Monitor ticket inflows and assign tickets to agents based on the queue.

Product Officer - League of Legends PH

Garena Philippines Inc.
03.2014 - 02.2016
  • Analyzed community related concerns submitted by the Game Operations Team
  • Prepared brand and content plans for upcoming releases, events and projects
  • Planned in-game and social media community events
  • Planned and executed acquisition programs to increase the number of players and retention programs to improve player experience and minimize churn rate
  • Participated in planning and executing annual on-ground events.

Game Operations Specialist

Garena Philippines Inc.
06.2013 - 03.2014
  • Managed community related concerns via forums and social media pages, supervising moderators and volunteers
  • Handled website monitoring thru google analytics
  • Handled publishing for game contents via social media platforms, website and game platforms
  • Managed social media pages and engage with the local community for continuous improvement
  • Participated in executing both ingame and on-ground community events.

Education

Bachelor of Science in Information Technologe, College -

MAPUA INSTITUTE OF TECHNOLOGY

Skills

    Project Management

undefined

Reference

Noel Bernard Dalmacio

Senior Partnerships Manager - Tencent Games Philippines

benj@levelinfinite.com


Muhammad Afiq Bin Rashidi 

Product Manager - TM Technology Sdn Bhd

afiq.rashidi@tm.com.my

Timeline

Esports Manager

Level Infinite / Tencent Games PH
05.2022 - Current

Senior Project Manager

Gariath Concepts
01.2020 - 05.2022

Account and Events Manager - Games & Esports

Culture Group Asia
06.2019 - 12.2019

Training and Quality Assurance Lead

goGame Philippines Inc.
11.2018 - 04.2018

Community Manager

goGame Philippines Inc.
05.2018 - 11.2018

Community Support Specialist - SME

Uber Systems Inc.
10.2016 - 04.2018

Product Officer - League of Legends PH

Garena Philippines Inc.
03.2014 - 02.2016

Game Operations Specialist

Garena Philippines Inc.
06.2013 - 03.2014

Bachelor of Science in Information Technologe, College -

MAPUA INSTITUTE OF TECHNOLOGY

Similar Profiles

CREATE PROFILE
Franchesca FajardoSenior Project Manager | Esports Manager