Francez Airah Villareal
Mabiga, Mabalacat
Summary
A dynamic Team Leader at Iqor, I excelled in empowering and steering a diverse customer service team towards exceeding performance goals. Leveraging strong communication and technical skills, I enhanced team productivity and collaboration, significantly improving conflict resolution and fostering an inclusive culture. My approach resulted in a notable increase in team efficiency and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Team Leader - Customer Service
Iqor
09.2018 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
General Academic
Cainta Senior High School
Cainta, Rizal04.2018
Skills
- Customer Service
- Communication
- Technical Skills
- Problem Solving
- Multitasking
- Teamwork
- Time Management
Timeline
Team Leader - Customer Service
Iqor
09.2018 - Current
General Academic
Cainta Senior High School
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