Summary
Overview
Work History
Education
Skills
Singing
Timeline
OperationsManager

Frances Mitchelle Gallardo

BAGUIO CITY

Summary

Experienced with managing and executing seamless events that leave lasting impressions. Utilizes strong organizational skills and attention to detail to ensure smooth operations. Knowledge of engaging diverse audiences and fostering positive guest experiences.

Overview

17
17
years of professional experience

Work History

Event Planner

MMF TRADING
03.2018 - Current
  • Increased event attendance by developing strategic marketing campaigns and engaging promotional materials.
  • Coordinated schedules and timelines for events.
  • Conferred with event staff at event site to coordinate details.
  • Coordinated with participating vendors during event planning.

Event Host

MMF TRADING
01.2018 - Current
  • Developed creative marketing strategies to promote events, attracting new clients and expanding the business''s reach.
  • Adapted quickly to evolving client needs, integrating last-minute changes smoothly and maintaining high levels of guest satisfaction.
  • Implemented innovative solutions to common event challenges, resulting in smoother operations and enhanced guest experiences.

Operations Manager

MMF TRADING
02.2010 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Credit Card Customer Service Representative

Eastwest Banking
05.2009 - 02.2011
  • Enhanced customer satisfaction by efficiently addressing and resolving credit card issues.
  • Received inbound customer calls related to credit and accounts receivable.
  • Collaborated with other team members to streamline internal processes, enhancing overall efficiency within the department.
  • Identified opportunities for upselling or cross-selling additional products based on customer needs analysis during calls.

Credit Card Collection

Citibank, NA
03.2009 - 08.2009
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Customer Service Representative

SUNCELLULAR
09.2008 - 09.2008
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Science - Psychology

Pamantasan Ng Lungsod Ng Maynila
Intramuros
03-2006

Skills

  • Engaging personality
  • Exceptional communication
  • Public speaking expertise
  • Managing events start to finish
  • Guest relations expertise

Singing

During my High School and College Days i am a student working full time in a Retro Band names The Noah's Ark Band where I am one of the lead vocalist

Timeline

Event Planner

MMF TRADING
03.2018 - Current

Event Host

MMF TRADING
01.2018 - Current

Operations Manager

MMF TRADING
02.2010 - Current

Credit Card Customer Service Representative

Eastwest Banking
05.2009 - 02.2011

Credit Card Collection

Citibank, NA
03.2009 - 08.2009

Customer Service Representative

SUNCELLULAR
09.2008 - 09.2008

Bachelor of Science - Psychology

Pamantasan Ng Lungsod Ng Maynila

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Frances Mitchelle Gallardo