Frances Marie Elopre
Loon, Bohol
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
9
9
years of professional experience
10
10
Licences & Certification
Work History
Digital Marketing Specialist
Freelance
05.2023 - 12.2024
- Strengthened online presence by creating engaging social media content and managing multiple platforms.
- Evaluated market trends to stay current on consumer and competitor changes.
- Enhanced user experience on the company website through strategic design updates and content improvements.
- Developed digital marketing strategies by creating and implementing plans to reach and engage target audiences.
- Improved conversion rates by designing and executing A/B tests for landing pages and ad campaigns.
- Implemented marketing automation tools to streamline and automate repetitive marketing tasks.
Team Leader, Sales, Chat & Customer Service
IBEX Global
11.2019 - 05.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Customer Service Subject Matter Expert
Sykes Asia
01.2017 - 08.2019
- Implemented a comprehensive knowledge base system, improving access to information for both team members and customers alike.
- Championed a culture of continuous learning within the team, fostering an environment that encouraged skill development and growth opportunities.
- Mentored new hires, providing guidance on best practices, company policies, and exceptional customer service techniques.
- Streamlined customer service processes for improved efficiency and increased positive feedback.
Reservation Officer
Jpark Island Resort And Waterpark, Cebu
04.2016 - 12.2016
- Prepared daily reports on reservations activity for management review and analysis.
- Coordinated with other departments to ensure seamless guest experiences from reservation through checkout.
- Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
- Participated in weekly meetings with sales representatives to discuss trends, projections, and opportunities for increasing revenue through targeted promotions or packages.
- Trained new staff members on company procedures, software systems, and best practices for effective reservation management.
Education
Bachelor of Science - Food Science
Bohol Island State University
Tagbilaran, Bohol, Philippines04-2016
High School Diploma -
Sacred Heart Academy
Loon, Bohol03-2011
Skills
- Digital/SocialmMedia marketing
- Detail-oriented
- Video editing
- Social media tools
- AI tools
- Google analytics
- Graphic design
- Keyword research
- Customer service
- Competitor analysis
- Landing page design
- Google slides
- Team leadership
- E-commerce strategy
- Podcast marketing
- Stakeholder management
- Email distribution management
- Deadline driven
- Market research
- Microsoft office
- Creative thinking
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of Business Partners, Operation Managers, Team Leaders and Interns in the development of Maximizing Podcast Outreach
- Achieved good results by introducing AI Software for Market Research Prompt tasks.
- Resolved product issue through consumer testing.
- Collaborated with team of members in the development of Customer Excellence.
Certification
- Google Cybersecurity - Google 2024 Nov.
- Google UX Design - Google 2024 Dec.
- Google Data Analytics - Google 2024 Dec.
- Google AI Essentials - Google 2024 Sep.
- Google Digital Marketing & E-commerce - Google 2024 Sep.
Additional Information
• CERTIFICATE OF EXCELLENCE as Q1 TOP AGENT – RANK #2
• CERTIFICATE OF EXCELLENCE for having the highest NPS score for the month of February
• CERTIFICATE OF EXCELLENCE for having the highest IR score for the month of February
CERTIFICATION ATTENDED
❖ CERTIFICATE OF COMPLETION in FACEBOOK ADVERTISING
❖ CERTIFICATE OF COMPLETION in CANVA
❖ CERTIFICATE OF COMPLETION in GRAPHICS DESIGN
❖ CERTIFICATE OF COMPLETION in SOCIAL MEDIA MANAGEMENT
❖ CERTIFICATE OF COMPLETION in DATA ENTRY
❖ CERTIFICATE OF COMPLETION in LEAD GENERATION
❖ CERTICATE OF TRAINING in ADMINISTRATIVE ASSISTANT
❖ CERTICATE OF TRAINING in SOCIAL MEDIA MANAGER
❖ CERTICATE OF TRAINING in APPOINTMENT SETTING
Timeline
Digital Marketing Specialist
Freelance
05.2023 - 12.2024
Team Leader, Sales, Chat & Customer Service
IBEX Global
11.2019 - 05.2023
Customer Service Subject Matter Expert
Sykes Asia
01.2017 - 08.2019
Reservation Officer
Jpark Island Resort And Waterpark, Cebu
04.2016 - 12.2016
Bachelor of Science - Food Science
Bohol Island State University
High School Diploma -
Sacred Heart Academy
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