Senior Call Center Associate (E-mail Support)
1. Providing guests with clear instructions for check-in, directions to the property, and information about local attractions and amenities.
2. Promptly responding to guest inquiries before, during, and after their stay, addressing any questions or concerns they may have via E-mail.
3. Ensuring the property is safe for guests by addressing any potential hazards and maintaining security systems through reaching out to our house hold staffs.
4. Managing online payments, refunds and cancellation.
5. Ensuring the property complies with all local laws and regulations related to short-term rentals.