Summary
Work History
Education
Skills
Timeline
Generic
Frances Julie Mae Chacon

Frances Julie Mae Chacon

Paranaque,RIZ

Summary

Result Oriented Customer Service with more than 6 years of experience contributing to client satisfaction. Skilled in identifying and targeting individual needs. Offers proven history of success within call center environments, continuously surpassing goals while complying with company standards and mission.

Work History

Senior Call Center Associate (E-mail Support)

Asia Premier One Source Inc.
15 2017 - 15 2019

1. Providing guests with clear instructions for check-in, directions to the property, and information about local attractions and amenities.


2. Promptly responding to guest inquiries before, during, and after their stay, addressing any questions or concerns they may have via E-mail.


3. Ensuring the property is safe for guests by addressing any potential hazards and maintaining security systems through reaching out to our house hold staffs.


4. Managing online payments, refunds and cancellation.


5. Ensuring the property complies with all local laws and regulations related to short-term rentals.

E-mail Associate SHOPEE (Singapore)

Transcosmos Asia Philippines
15 2019 - 2020

1. Monitoring the progress of customer orders from placement to delivery, ensuring timely and accurate fulfillment.


2. Providing regular updates on the customers order status via system tools and e-mail.


3. Tracking the status of orders through various systems and tools, from initial placement to final delivery.


4. Addressing customer inquiries regarding shipping times, tracking information, and order status.


5. Identifying and resolving any problems or discrepancies that may arise during the order fulfillment process.

Advisor I Technical Support (Email Management)

Concentrix
2020 - 15 2022
  • Monitoring the progress of customer orders from placement to delivery, ensuring timely and accurate fulfillment.


  • Providing regular updates on the customers order status via system tools and e-mail.


  • Tracking the status of orders through various systems and tools, from initial placement to final delivery.


  • Customer inquiries regarding shipping times, tracking information, and order status.


  • Identifying and resolving any problems or discrepancies that may arise during the order fulfillment process.

Education

Bachelor of Science - Associate Hotel And Restaurant Management

University of Perpetual Help System Dalta
Alabang–Zapote Rd, Las Piñas, 1740 Metro Manila
01-2011

Skills

  • Tech Savvy
  • Resolving issues
  • Customer communications
  • Script adherence
  • Answering questions
  • Problem solving skills
  • Patience
  • Attentiveness
  • Clear communication skills
  • Clear Writing skills
  • Creative and Resourceful
  • Persuasion skills

Timeline

Senior Call Center Associate (E-mail Support)

Asia Premier One Source Inc.
15 2017 - 15 2019

E-mail Associate SHOPEE (Singapore)

Transcosmos Asia Philippines
15 2019 - 2020

Advisor I Technical Support (Email Management)

Concentrix
2020 - 15 2022

Bachelor of Science - Associate Hotel And Restaurant Management

University of Perpetual Help System Dalta
Frances Julie Mae Chacon