Frances Diane Bedar
5708 185 St. Northwest, Edmonton, Alberta
Summary
Adept at fostering positive client relationships and delivering exceptional care, as demonstrated at Elizabeth Slatter, I excel in compassionate caregiving and efficient schedule management. My proactive approach led to a notable increase in client satisfaction, leveraging strong interpersonal communication and patient care skills to meet diverse needs effectively.
Healthcare professional with extensive experience in providing home support services, ensuring clients' comfort and well-being. Proven ability to manage daily tasks efficiently and adapt to varying needs and circumstances. Strong focus on teamwork and achieving optimal results, known for dependability and flexibility.
Experienced with providing personalized care and support to individuals in their homes. Utilizes effective communication to understand and meet clients' needs. Track record of building trusting relationships and maintaining safe environment.
Diligent Desired Position with comprehensive background in providing compassionate care and daily living support. Successfully assisted clients in maintaining independence and improving quality of life. Demonstrated effective communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Home Support Worker
Elizabeth Slatter
10.2023 - 12.2024
- Developed trusting relationships with clients, establishing rapport and open communication.
- Enhanced client comfort by providing personal care services such as bathing, grooming, and dressing.
- Ensured client safety by identifying potential hazards in the home environment and implementing appropriate interventions.
- Managed household tasks such as cleaning, laundry, meal preparation, and grocery shopping to maintain a clean and organized living environment for clients.
- Provided emotional support during difficult times by actively listening and empathizing with clients'' experiences.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Assisted with daily living activities, running errands, and household chores.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Domestic Helper
Hong Kong
05.2018 - 06.2023
- Assisted in meal planning and preparation, ensuring nutritious meals were served daily.
- Managed laundry services, including washing, drying, folding, and ironing clothing items.
- Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
- Maintained a clean, safe, and organized home environment for family members.
- Provided attentive childcare with age-appropriate activities to foster growth and development.
- Established trust with employers through reliable performance in completing daily tasks efficiently.
- Utilized time management skills to effectively prioritize multiple responsibilities throughout each day.
- Fed and walked pets, cleaning up after pets indoors and outdoors.
- Contributed to a positive living environment by proactively identifying areas needing improvement or attention.
- Conducted deep cleaning tasks such as dusting furniture, vacuuming carpets, and mopping floors for an immaculate living space.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Facilitated open communication between family members to address concerns or conflicts that arose within the household.
- Handled grocery shopping duties while adhering to dietary restrictions and preferences of family members.
- Worked collaboratively with other household staff to ensure seamless coordination and support for the family''s needs.
- Improved household efficiency by managing daily schedules and organizing appointments.
- Answered telephone and doorbell, took messages, and relayed information to owner.
HR Staff and Finance Officer
M.V. Sabalburo Construction and Supply
08.2014 - 09.2017
- Reduced turnover rates with comprehensive onboarding programs, thorough exit interviews, and actionable feedback implementation.
- Enhanced employee satisfaction by implementing effective communication strategies and conflict resolution techniques.
- Ensured legal compliance in all HR practices by staying current on employment laws, conducting regular audits, and updating company policies accordingly.
- Facilitated successful team-building initiatives that led to improved collaboration among cross-functional departments.
- Optimized recruitment efforts to reduce time-to-fill positions through targeted job postings, efficient screening processes, and streamlined interview scheduling.
- Improved employee retention rates by designing competitive compensation packages, tailored benefits plans, and comprehensive performance management systems.
- Increased workplace diversity by incorporating inclusive hiring practices and fostering a culture of respect among employees.
- Delivered informative presentations on various HR topics during new hire orientations or ongoing staff training sessions.
- Conducted thorough investigations into reported incidents of harassment or discrimination in the workplace while maintaining confidentiality throughout the process.
- Managed employee relations issues professionally and promptly to maintain a positive work environment for all staff members.
- Boosted overall productivity levels with ongoing employee training programs, professional development opportunities, and personalized career growth plans.
- Managed all aspects of payroll processing to ensure timely and accurate compensation for all employees, while maintaining compliance with tax regulations and company policies.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Assisted with writing job postings and job descriptions for boards.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Developed and implemented onboarding and orientation programs for new employees.
HR Staff
Movent Advertising Company
01.2013 - 07.2014
- Partnered with senior leadership to develop strategic workforce planning initiatives aligned with company goals and objectives.
- Developed a centralized HR database for efficient information storage, retrieval, and reporting on workforce-related data.
- Established an employee mentorship program to foster knowledge sharing, professional networking, and skill development across the organization.
- Improved employee retention rates by designing competitive compensation packages, tailored benefits plans, and comprehensive performance management systems.
- Managed all aspects of payroll processing to ensure timely and accurate compensation for all employees, while maintaining compliance with tax regulations and company policies.
- Streamlined HR processes for increased efficiency by automating manual tasks and optimizing workflows.
- Facilitated successful team-building initiatives that led to improved collaboration among cross-functional departments.
- Increased workplace diversity by incorporating inclusive hiring practices and fostering a culture of respect among employees.
- Administered employee benefits program effectively to ensure proper enrollment, timely updates, and accurate recordkeeping.
- Optimized recruitment efforts to reduce time-to-fill positions through targeted job postings, efficient screening processes, and streamlined interview scheduling.
- Conducted thorough investigations into reported incidents of harassment or discrimination in the workplace while maintaining confidentiality throughout the process.
Complaints Associate
Bank of the Philippine Island
06.2013 - 01.2014
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
- Played an instrumental role in driving customer satisfaction scores upward by effectively addressing inquiries and complaints related to credit card accounts.
- Expedited resolution of billing errors with proactive communication between clients and finance departments.
Education
Bachelor Of Science In Business Administration - Human Resources Development
University of Northern Philippines
Vigan City, Ilocos Sur, Philippines04.2013
Skills
- Reliability and punctuality
- Adaptable to change
- Progress documentation
- Respect for privacy
- Personal hygiene assistance
- Patient care
- Meal preparation
- Professional boundaries
- Medication administration
- Compassionate caregiving
- First aid and safety
- Case management
- Behavioral management
- Care plan management
- Observational skills
- Patient lifting techniques
- Compassionate client care
- Behavioral support
- Housekeeping
- Interpersonal communication
- Schedule management
- Light housekeeping
Timeline
Home Support Worker
Elizabeth Slatter
10.2023 - 12.2024
Domestic Helper
Hong Kong
05.2018 - 06.2023
HR Staff and Finance Officer
M.V. Sabalburo Construction and Supply
08.2014 - 09.2017
Complaints Associate
Bank of the Philippine Island
06.2013 - 01.2014
HR Staff
Movent Advertising Company
01.2013 - 07.2014
Bachelor Of Science In Business Administration - Human Resources Development
University of Northern Philippines
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