FRANCESCA LOUISE ADRIANNE MENDEZ
Imus, Cavite
Summary
Career Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
6
6
years of professional experience
Work History
Admin Assistant
Pinpoint, Real Estate company
Upland, California
04.2024 - 08.2024
- Scheduled appointments between clients and customers and internal staff members.
- Monitored progress on projects assigned by upper management.
- Managed database systems containing customer contact information.
Admin Assistant
Federal Prime Supplies Incorporated
Orange, California
03.2023 - 03.2024
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Created travel arrangements for senior managers according to their requirements.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Scheduled appointments between clients and customers and internal staff members.
Sales Executive
Asurion
Sta. Rosa, Laguna
01.2022 - 01.2023
- Cultivated relationships with existing customers to encourage repeat business.
- Utilized CRM software to track leads and manage accounts throughout the sales cycle.
- Managed a team of 5-10 sales representatives by providing guidance on best practices in salesmanship.
Admin Assistant
Amazon Logistics
Sacramento, California
10.2020 - 12.2021
- Raised funds by organising multiple events and diligently managed details to meet deadlines.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Conducted research, compiled and typed statistical reports, synthesised information and provided excellent communication to disseminate information throughout organisation.
- Responded to customer issues to provide immediate resolution and improve retention.
Customer Service Support
Concentrix
Alabang, Muntinlupa
01.2020 - 08.2020
- Provided customer service support to staff and patrons.
- Provided customer service support by answering questions regarding treatments or product inquiries.
Admin Assistant
TeamSpan
Muntinlupa
01.2019 - 12.2019
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Proofread content for typo-free emails and documentation.
Customer Service Expert
Inspiro
05.2018 - 12.2018
- Provided technical support to customers with existing devices and troubleshooted issues they were having.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Resolved customer complaints via phone, email or face-to-face contact.
Education
Bachelor of Science - Business Administration And Human Resources
Saint Francis of Assisi College- Bacoor
10-2015
Skills
- Data Entry
- Proposal Writing
- Mail handling
- Database Management
- Office Administration
- Document Control
- Meeting planning
- Filing
- Calendar Management
- Correspondence Writing
- Data Management
- Dental terminology knowledge
- File Organization
- Transcription and dictation
Affiliations
- I am consistently honorable mention since 7th Grade and the entire Junior High School and a dean's lister the whole College.
Accomplishments
- Way back in Asurion I've been a consistent top Agent for sales and Customer service role.
Timeline
Admin Assistant
Pinpoint, Real Estate company
04.2024 - 08.2024
Admin Assistant
Federal Prime Supplies Incorporated
03.2023 - 03.2024
Sales Executive
Asurion
01.2022 - 01.2023
Admin Assistant
Amazon Logistics
10.2020 - 12.2021
Customer Service Support
Concentrix
01.2020 - 08.2020
Admin Assistant
TeamSpan
01.2019 - 12.2019
Customer Service Expert
Inspiro
05.2018 - 12.2018
Bachelor of Science - Business Administration And Human Resources
Saint Francis of Assisi College- Bacoor
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