Francesca Isabella Guzman
Promotional Customer Service Representative
Quezon City
Summary
With a background as both a production coordinator and customer service representative within the promotional products and advertising industry, I bring experience in sales, managing operations and projects, fostering both international client and vendor relationships, and delivering exceptional client satisfaction with high quality branded promotional products.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative /Production Coordinator
DCX PH Inc.
02.2023 - 06.2024
- Coordinated with suppliers to support productivity targets and deadline management.
- Created and maintained detailed reports and schedules of all production tasks.
- Streamlined workflow processes, enhancing overall team performance and output quality
- Ensured timely delivery of projects and production tasks by closely monitoring schedules and milestones for on-time delivery.
- Analyzed sales data to identify patterns and optimize sales strategies accordingly and optimizing website content.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Maintained excellent knowledge and understanding of clients' branding guidelines to ensure the production of their corporate gifts and promotional products met the standards of their branding,
Education
Bachelor of Arts - Economics
Ateneo De Manila University
Quezon City, Metro Manila, Philippines 05.2018 - 05.2022
Skills
- Customer Service
- Customer Relationship Management (CRM)
- Product Knowledge
- Call Management
- Data Entry
- Product and service solutions
- Order Processing
- Data Collection
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Project Management
- Analytical Skills
Organizations
Ateneo Economics Organization
Developmental Economics Conference (2021)
Human Resource Facilitator
- Played a pivotal role as a human resource facilitator, guiding participants through the event proceedings with precision and
professionalism.
Basic Economic Conference (2021)
Academics Team Member
- Contributed to impactful research utilized during conference.
Liaised between organizers and speakers for seamless coordination.
Valentines in August (2021)
Marketing Team Member
- Contributed to the conceptualization and execution of creative
promotional materials and campaigns. - Assisted in conducting surveys and research, facilitating the
development of the event's thematic elements and enhancing its
overall impact.
Timeline
Customer Service Representative /Production Coordinator
DCX PH Inc.
02.2023 - 06.2024
Bachelor of Arts - Economics
Ateneo De Manila University
05.2018 - 05.2022
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