
Dynamic Customer Care Representative with proven success at Supportware Philippines Inc., excelling in first call resolution and customer satisfaction. Skilled in technical troubleshooting and adept at navigating complex systems, I consistently achieved performance metrics while fostering positive customer relations and effectively resolving issues.
Customer service
Data entry
First call resolution
Problem resolution
Customer relations
Payment processing
Documentation and reporting
Order processing
Technical troubleshooting
Sales closing
Shipment coordinating
Resolving problems
Documentation management
Freight forwarding
Shipping procedures