Summary
Overview
Work History
Education
Skills
Timeline
Generic

Francesca Andrea Cambronero

Customer Care Representative
Meycauayan, Province Of Bulacan

Summary

Dynamic Customer Care Representative with proven success at Supportware Philippines Inc., excelling in first call resolution and customer satisfaction. Skilled in technical troubleshooting and adept at navigating complex systems, I consistently achieved performance metrics while fostering positive customer relations and effectively resolving issues.

Overview

7
7
years of professional experience

Work History

Logistics Specialist

Global Sticks Express
01.2024 - 05.2026
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Coordinated incoming and outgoing shipments to maintain schedules.
  • Provided customers with status updates for tracked packages.
  • Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.

Customer Care Representative

Supportware Philippines Inc.
06.2021 - 05.2026
  • Assisted call-in customers with questions and orders.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.

Customer Care Representative

Concentrix Moa
12.2018 - 06.2020
  • Contributed to team success, consistently achieving call center performance metrics.
  • Navigated multiple computer systems and applications to find information.
  • Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Education

Bachelor of Science - Marketing Management

Our Lady of Fatima University
San Fernando, Province Of Pampanga, Philippines
05.2001 -

Skills

Customer service

Data entry

First call resolution

Problem resolution

Customer relations

Payment processing

Documentation and reporting

Order processing

Technical troubleshooting

Sales closing

Shipment coordinating

Resolving problems

Documentation management

Freight forwarding

Shipping procedures

Timeline

Logistics Specialist

Global Sticks Express
01.2024 - 05.2026

Customer Care Representative

Supportware Philippines Inc.
06.2021 - 05.2026

Customer Care Representative

Concentrix Moa
12.2018 - 06.2020

Bachelor of Science - Marketing Management

Our Lady of Fatima University
05.2001 -
Francesca Andrea CambroneroCustomer Care Representative