Francesca Louise Y. Matira

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.

• Conducted outbound calls to prospective and existing customers.
• Presented products or services and highlighted their benefits.
• Identified customer needs to tailor sales pitches effectively
• Met or exceeded sales targets consistently

Responded to customers inquiries thru chat , email or calls.

Upsold and cross-sold products to maximize value

Maintained accurate customer records in CRM systems.

Met or exceeded sales targets consistently.

Successfully upsold and cross-sold products.