Francesca Cabrera
Cavite City
Overview
15
15
years of professional experience
Work History
Sales Representative
Caymanila Entertainment Ltd
06.2024 - 12.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Customer Service Agent
RDM (American Airlines)
11.2022 - 05.2024
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
International Flight Attendant
Philippine Airlines
02.2014 - 09.2019
- Remained current on industry regulations and changes affecting international air travel to provide accurate information to both colleagues and customers when necessary.
- Resolved passenger conflicts and medical emergencies during flights.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Flight Purser
Air Asia Zest
11.2009 - 07.2013
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Delivered personalized attention to premium passengers by anticipating their needs and preferences, reinforcing a high level of customer loyalty.
- Conducted thorough post-flight evaluations to identify areas of improvement for future flights.
- Coordinated efforts among multi-lingual cabin crews to overcome language barriers while attending to international travelers'' needs.
Education
Bachelor Of Science - Tourism
University of Santo Tomas
Manila, Philippines03.2009
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
Accomplishments
Graduated as Cum Laude
Student Trainee at Australian Embassy Manila (May - July 2008)
Timeline
Sales Representative
Caymanila Entertainment Ltd
06.2024 - 12.2024
Customer Service Agent
RDM (American Airlines)
11.2022 - 05.2024
International Flight Attendant
Philippine Airlines
02.2014 - 09.2019
Flight Purser
Air Asia Zest
11.2009 - 07.2013
Bachelor Of Science - Tourism
University of Santo Tomas
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