Frances Ann Michaella Riva
Quezon City
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Product & Social Media Moderator
Diversify Offshore Solutions
11.2023 - Current
- Studied digital technology trends and topics to explore new ways to engage with digital community.
- Reviewed, classified or eliminated highly sensitive content uploaded by users to meet defined social media parameters.
- Worked with internal stakeholders to improve flow of information or content in social media and digital community environments.
- Responded to and engaged with customers on social media pages to promote products and services.
- Gathered customer feedback to report to leadership team and facilitate further action.
- Investigated and resolved complex content issues to achieve turnaround times and standards of quality.
Dispatcher
Chimney Boss
06.2023 - 12.2023
- Closely monitored dispatch board to triage and prioritize over daily calls.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Home Improvement Specialist
Diversify Offshore Solutions
01.2021 - 11.2023
- Utilized data visualization techniques to present and explain complex data sets.
- Deployed predictive analytics models to forecast future trends.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Monitored website and social media traffic.
Customer Service Representative
Teleperformance
02.2019 - 12.2020
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Bachelor of Science - Hotel & Restaurant Management
National University
Manila 11.2014 - 10.2019
Skills
Sales expertise
Timeline
Product & Social Media Moderator
Diversify Offshore Solutions
11.2023 - Current
Dispatcher
Chimney Boss
06.2023 - 12.2023
Home Improvement Specialist
Diversify Offshore Solutions
01.2021 - 11.2023
Customer Service Representative
Teleperformance
02.2019 - 12.2020
Bachelor of Science - Hotel & Restaurant Management
National University
11.2014 - 10.2019
Similar Profiles
Karen-Joy S. DagundonKaren-Joy S. Dagundon
Parcel Customer Service at Diversify Offshore Staffing Solutions // Team Global Talent HubParcel Customer Service at Diversify Offshore Staffing Solutions // Team Global Talent Hub
Jasmin TehJasmin Teh
Talent Acquisition Specialist at MODEC Offshore Production Systems (Singapore) / Offshore Frontier SolutionsTalent Acquisition Specialist at MODEC Offshore Production Systems (Singapore) / Offshore Frontier Solutions
Cydrick NonogCydrick Nonog
Lead & Senior Software Engineer at DiversifyLead & Senior Software Engineer at Diversify