Frances May Alonzo
Allacapan
Summary
Highly skilled virtual professional with solid foundation in administrative support and digital communication. Adept at managing schedules, handling correspondence, and coordinating projects to drive efficiency and outcomes. Strong focus on collaboration and adaptability, ensuring seamless team dynamics and responsiveness to evolving needs. Demonstrates excellence in multitasking, problem-solving, and utilizing technology to optimize workflow.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Virtual Assistant
Beyond Podiatry
08.2022 - 04.2025
- Scribe for the client during patient interactions
- Transcribe recorded audios to finish charts
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Completed business correspondence, transcription, and data entry.
- Inbound and outbound calls
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
Customer Service Representative
TeleTech Company
08.2021 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction
- Process Pre-authorization of medication for the patients
- Responded to customer requests for products, services, and company information.
- Check insurance coverage if certain medication is not pre-authorized
- Collaborated with team members to develop best practices for consistent customer service delivery.
Hospital Pharmacist
Makati Medical Center [MedExpress Drugstore]
07.2021 - 09.2021
- Receive and validate the prescription from the patients
- Counsel patients in regard to the medication use and possible drug interactions
- Dispensed and procured medicinal products and supplies used in hospital.
- Recommend OTC alternatives and remedies
- Ensure medicines are properly dispensed
- Developed effective relationships with physicians, nurses, and other healthcare professionals to ensure optimal communication and collaboration in patient care.
- Actively participated in hospital committees focused on enhancing patient safety through continuous performance improvement efforts.
Education
Bachelor of Science - Pharmacy
Our Lady of Fatima Univerisity
04.2020
Skills
- Data Entry
- Multi-tasking and organization
- Scribe
- Customer Service
- Time Management
- Calendar management
- Microsoft office
- Document preparation
- File organization
- Problem-solving
- Verbal and written communication
- Task prioritization
Certification
- Social Media Manager
- Virtual Assistant
- Medical Virtual Assistant
Timeline
Virtual Assistant
Beyond Podiatry
08.2022 - 04.2025
Customer Service Representative
TeleTech Company
08.2021 - 02.2022
Hospital Pharmacist
Makati Medical Center [MedExpress Drugstore]
07.2021 - 09.2021
Bachelor of Science - Pharmacy
Our Lady of Fatima Univerisity
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