FRANCES MAE G. ZETA
Quezon City, Metro Manila
Summary
Experienced with providing attentive and personalized service to guests in bustling restaurant setting. Utilizes strong multitasking abilities to manage tables and deliver prompt service. Track record of maintaining welcoming atmosphere and addressing guest needs efficiently.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Royal Caribbean International
03.2018 - Current
- Cultivated warm relationships with regular customers.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Banquet Server
Novotel Araneta
11.2016 - 02.2018
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Education
Bachelor of Science - Hotel and Restaurant Management
STI COLLEGE QUEZON AVE
Quezon City, Metro Manila, Philippines03-2017
Skills
- Multi-Tasking & Time Management
- Upselling techniques
- Service quality
- Guest engagement
- Allergy awareness
- Cross-selling and upselling
- Decision-making
- Special dietary requirements
- Dietary restriction support
- Safe alcohol service
Certification
- National Certificate II in Food and Beverage Services, 2017
- National Certificate II in Bartending, 2015
- SOLAS (Safety of Life at Sea) Training
Timeline
Restaurant Waiter
Royal Caribbean International
03.2018 - Current
Banquet Server
Novotel Araneta
11.2016 - 02.2018
Bachelor of Science - Hotel and Restaurant Management
STI COLLEGE QUEZON AVE
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