Frances Caparas-Mercado
London,Battersea
Summary
Detail-oriented professional with expertise in Microsoft Office applications, including Word, Excel, and PowerPoint, as well as proficiency in HTML, social media editing, and video editing. Skilled in managing emails and internet-based tasks with a strong focus on customer service excellence. Adept at leveraging technical skills to enhance communication and operational efficiency. Committed to utilising a versatile skill set to contribute effectively to organisational goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cleaner
Manila Group Ltd.
London
07.2021 - 08.2021
- Ensured customer satisfaction by addressing specific requests or concerns promptly.
- Achieved a sparkling finish for glass surfaces by using appropriate cleaning materials.
- Adhered strictly to company policies regarding correct use of chemicals, reducing potential health risks.
Caretaker
Private
London
07.2020 - 09.2020
- Facilitated arrangements for events, creating a welcoming atmosphere.
- Kept outdoor areas clean and tidy; enhanced curb appeal.
- Managed inventory of supplies, avoiding any shortages or excesses.
- Managed over 2-5 different work places per working day
Waitress
OKI
London
02.2019 - 07.2019
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Managed table settings for enhanced dining experience.
- Collaborated with kitchen staff to ensure order accuracy.
- Managing over 50 customers a day
Education
Foundation Degree in Science - Biochemistry
University of East London
London2023
BTEC - ITQ Computer science
Kingston College
London2022
A-levels - Religious studies
Oxbridge
London2022
A level - Psychology
Oxford Learning
London07.2022
GCSEs - English Language, Math, Applied science, Art, Craft and Design, Religious studies, Business studies
Ursuline High School
2018
Skills
- Microsoft Office
- Word
- Excel
- PowerPoint
- Emails
- Internet
- HTML
- Social media editing
- Video editing
- Customer Service
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Personal Information
Date of birth: 01/01/02
Certification
Certificate of completion - HTML
Accomplishments
Won 1st place - WD ISO BADMINTON TOURNAMNET 2023
Won 3rd place - XD ISO BADMINTON TOURNAMENT 2023
COMPETED U19 international Ireland tournament
Won 2nd place - WD ISO BADMINTON TOURNMANET 2O22
References
References available upon request.
Timeline
Cleaner
Manila Group Ltd.
07.2021 - 08.2021
Caretaker
Private
07.2020 - 09.2020
Waitress
OKI
02.2019 - 07.2019
Foundation Degree in Science - Biochemistry
University of East London
BTEC - ITQ Computer science
Kingston College
A-levels - Religious studies
Oxbridge
A level - Psychology
Oxford Learning
GCSEs - English Language, Math, Applied science, Art, Craft and Design, Religious studies, Business studies
Ursuline High School
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