FRAMEL FERRER
Caloocan City
Summary
Knowledgeable Casino Dealer with strong background in managing casino gaming tables and ensuring compliance with regulations. Successfully contributed to positive guest experience through professional demeanor and clear communication. Demonstrated skill in handling high-pressure situations and maintaining accuracy in chip handling and payouts
Overview
11
11
years of professional experience
Work History
Casino Dealer
Starcruises & Stardream Cruises Magsaysay Maritime Corporation Manila
02.2023 - Current
- Roulette, Baccarat, Blackjack, Pontoon, Caribbean stud poker, Three card poker, Jackpot Texas hold'em, Spread Bet Roulette, Racetrack Roulette, VIP Roulette
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Supported seamless game transitions, swiftly changing decks or replacement cards as needed without disrupting playtime.
Casino Dealer
Newport World Resorts (formerly known as Resorts World Manila)
03.2019 - 02.2023
- Baccarat, Blackjack, Pontoon
- Maintained a high level of professionalism and composure in a high-pressure environment
- Developed and implemented new game rules to increase customer engagement, resulting in an increase in new customer
Customer Relations Assistant Team Lead
Altius Events Organizing and Support Services (ABS-CBN Corporation)
04.2016 - 01.2019
- Trained and mentored new customer service team members to ensure a high level of customer service
- Trained customer service team members on product knowledge and customer service best practices
Stock Clerk
Signature Lines Incorporated
09.2015 - 03.2016
- Checked and pulled defective or expired products from shelves.
- Completed physical inventory counts each month.
Education
Hotel and Restaurant Management
Access Computer College
Quezon CitySkills
Gambling knowledge
Excellent customer service
Chip handling proficiency
Stress tolerance
Calculating payouts
Strong mathematical skills
Team player mentality
Quick decision making
Accomplishments
- 4x Achiever of the week
- Achiever of the Month (November 2025)
Timeline
Casino Dealer
Starcruises & Stardream Cruises Magsaysay Maritime Corporation Manila
02.2023 - Current
Casino Dealer
Newport World Resorts (formerly known as Resorts World Manila)
03.2019 - 02.2023
Customer Relations Assistant Team Lead
Altius Events Organizing and Support Services (ABS-CBN Corporation)
04.2016 - 01.2019
Stock Clerk
Signature Lines Incorporated
09.2015 - 03.2016
Hotel and Restaurant Management
Access Computer College