Florendo Javier
Pandacan
Summary
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
29
29
years of professional experience
Work History
Store Manager
Robinsons Supermarket Corp.
08.2020 - Current
- Oversaw daily operations, ensuring compliance with company standards and policies.
- Managed inventory levels, optimizing stock replenishment processes for efficiency.
- Developed staff training programs to enhance customer service and operational proficiency.
- Conducted regular performance evaluations, providing feedback to improve team effectiveness.
- Implemented promotional campaigns, increasing customer engagement and sales volume.
- Analyzed sales data to identify trends, adjusting strategies for improved performance.
- Led cross-functional teams in executing store initiatives, enhancing overall operational success.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Associate Unit Manager
FWD Life Insurance
02.2025 - 06.2026
- Led recruitment and training initiatives for new agents, enhancing team performance and retention.
- Conducted performance evaluations to identify training needs, supporting professional development within the team.
- Resolved conflicts among team members quickly to maintain a positive working environment conducive for continued excellence in patient care.
- Mentored new hires during orientation periods for seamless integration into the team while maintaining high-quality patient care standards.
Store Manager
Rustans Supercenter, Inc.
06.2018 - 08.2020
- Oversee daily operations of a store, making sure it runs smoothly and effectively.
- Deliver excellent service to ensure high levels of customer satisfaction.
- Motivate the sales team to meet sales objectives by training and mentoring staff.
- Create business strategies to attract new customers, expand store traffic, and enhance profitability.
- Respond to customer complaints and concerns in a professional manner.
- Undertake store administration duties such as managing store budgets.
Selling Supervisor
Rustans Supercenter, Inc.
03.2008 - 06.2018
- Ensure store layout and display are within the store standards.
- Initiates stock orders within the specified schedule for store management approval.
- Directs and motivates immediate subordinates towards effective management of the store operations.
- Sees to it that all subordinates are operating effectively, efficiently and harmoniously.
Aisle President
Rustans Supercenters, Inc.
03.2007 - 03.2008
Company Merchandiser
Promark Manpower Services
05.2006 - 03.2007
- Manage inventory of the product.
- Maintains display according to company standards.
- Supervises quality of the product.
Company Merchandiser
Prime Inc.
05.2005 - 05.2006
Company Merchandiser
Acabar Marketing International Inc.
11.1997 - 03.2005
Education
Bachelor of Science - Computer Science
Pamantasan ng Lungsod ng Maynila
Intramuros, Manila01-1993
Secondary - undefined
Mariano Marcos Memorial High School
Sta. Ana, Manila01-1991
Primary - undefined
Jacinto Zamora Elementary School
Pandacan, Manila01-1987
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Training and mentoring
Team leadership
Friendly and positive
Inventory management
Store merchandising
Retail inventory management
Team building and leadership
Team motivation
Disclaimer
I HEREBY CERTIFY that the above information is true and correct to the best of my knowledge and belief. Florendo V. Javier
Timeline
Associate Unit Manager
FWD Life Insurance
02.2025 - 06.2026
Store Manager
Robinsons Supermarket Corp.
08.2020 - Current
Store Manager
Rustans Supercenter, Inc.
06.2018 - 08.2020
Selling Supervisor
Rustans Supercenter, Inc.
03.2008 - 06.2018
Aisle President
Rustans Supercenters, Inc.
03.2007 - 03.2008
Company Merchandiser
Promark Manpower Services
05.2006 - 03.2007
Company Merchandiser
Prime Inc.
05.2005 - 05.2006
Company Merchandiser
Acabar Marketing International Inc.
11.1997 - 03.2005
Primary - undefined
Jacinto Zamora Elementary School
Secondary - undefined
Mariano Marcos Memorial High School
Bachelor of Science - Computer Science
Pamantasan ng Lungsod ng Maynila