Florence Marie Labra

Works as the Executive Assistant to the CEO and the Operations Admin, as well as the remote Company receptionist.

My responsibilities include overseeing the CEO's schedule, arranging appointments, managing email correspondence, generating reports, and conducting research to ensure that he is kept informed of all relevant developments. Moreover, I function as a competent receptionist who delivers exceptional customer service and administrative support to clients in a remote capacity.

I served as the Sales and Customer Service Head, managing B2B and B2C transactions through various channels such as emails, live chats, and phone calls with Chiropractic Doctors and customers based in the USA and Canada.

Identifying and qualifying sales leads, Negotiating and closing deals, building and maintaining relationships, responding to customer inquiries, and troubleshooting and problem-solving.

Role involves assisting customers of the Dollar General Retail Chain with their queries and grievances through managing inbound calls. We provide customers with relevant details about products and services, clarify company policies, process product returns and exchanges, verify product availability, and assess their needs to ensure their satisfaction.

My responsibilities involve overseeing and managing the Delivery, Ordering, and Transportation (DOT) aspect of the business. In this role, I provide support to drivers, dispatch personnel, and distribution center employees. Additionally, I am involved in managing the DOT Corporate Mailbox.

As part of my duties, I am responsible for managing all Australian Gas Light (AGL) collections in accordance with established policies and procedures. I also carry out billing functions and oversee all overdue accounts through automated systems and computer programs. Furthermore, I aid customers in repaying their debts by preparing effective debt repayment plans, including efficient debt repayment schedules for each client. In addition, I oversee call quality programs to ensure that customer service standards are met.