Florence Anne Codilan
Property Management | Serviced Accommodation VA
Tacloban City
Summary
Highly skilled virtual professional with solid foundation in administrative support and property management. Adept at managing schedules, handling correspondence, and coordinating projects to drive efficiency and outcomes. Demonstrates excellence in multitasking, problem-solving, and utilizing technology to optimize workflow.
A hardworking team player with expertise in completing various tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
Work History
Airbnb Guest Relations Assistant (Part-time)
J Squared Properties
04.2024 - 12.2024
- Maintained up-to-date information of the company’s product offerings, pricing structures, promotional strategies, and internal policies to ensure the delivery of precise and relevant information to clients and colleagues.
- Coordinated closely with housekeeping teams to ensure rooms were prepared according to standards.
- Proactively address potential challenges by anticipating common guest concerns.
- Streamlined check-in processes for improved efficiency and reduced waiting times for guests.
- Ensure the visibility of properties across multiple online platforms, including Airbnb, Booking.com, and VRBO, to maximise occupancy rates and attract a diverse range of guests.
- Maintained exceptional communication with guests, ensuring their needs were met in a timely manner.
- Handled customer complaints to satisfy and retain guests.
Property Management Virtual Assistant
S& R Ltd
09.2023 - 08.2024
- Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion.
- Streamline administrative processes for increased productivity through effective email management and calendar coordination.
- Offer administrative support to the clients, encompassing email management, appointment scheduling, and calendar organization
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Proficiency in using property management software for tracking property market values, analyzing rental income, and etc
- Creating Landlord Letters to be mail merged to Licence Holders
- Deal sourced properties for Rent 2 SA using Property Filter and other tools needed
- Coordinates with Landlord through Open Rent in scheduling viewings
- Analyses market data through Pricelabs.
HR Admin Assistant
Safe Support Ventures
10.2023 - 08.2024
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Improved document organisation with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Streamlined invoice processing procedures to ensure timely payment of UK staffs while minimising errors in financial records.
Property Management Virtual Assistant
DT Living
09.2022 - 08.2023
- Streamlined property management processes by implementing efficient administrative procedures and practices.
- Handled confidential information discreetly, ensuring the privacy of clients and executives.
- Enhanced reporting capabilities with the implementation of an organized digital filing system for easy access to essential documents.
- Communicating with tenants through clear communication on maintenance updates, lease terms, and customer service inquiries.
Virtual Assistant
Newman Kahlon Foundation
02.2021 - 06.2022
- Assisted in the successful completion of projects by providing timely administrative support and problem-solving skills.
- Assisted in content creation for social media postings to expand company outreach.
- Managed social media accounts for increased brand visibility, engagement, and growth across multiple platforms.
- Streamlined communication by managing and organizing client emails, ensuring timely responses and proper prioritization.
- Performed research to collect and record industry data.
Administrative and Marketing Assistant
WebPower USA LLC
10.2021 - 04.2022
- Input new data, updated old records and cross-check information to keep marketing database up-to-date.
- Streamlined marketing processes, optimizing efficiency through the use of project management tools and software.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Deliver excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
Front Office Specialist
Hotel XYZ
06.2015 - 02.2022
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
- Collected room deposits, fees, and payments.
- Continuously updated knowledge of local attractions and events, providing informed recommendations to guests seeking leisure activities.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Monitored occupancy rates closely to maximize revenue potential while adhering to hotel policies regarding overbooking.
- Trained new staff members in customer service techniques and hotel operations.
- Coordinated with the maintenance team for repair and maintenance of hotel.
Amazon Virtual Assistant
Amazon Seller UK
09.2022 - 06.2023
- Conducted thorough product research to identify profitable products in the marketplace, resulting in successful product launches.
- Pursued continuous learning and professional development to stay current with industry trends, tools, and best practices, ultimately contributing to the ongoing growth of the Amazon FBA business.
- Develop and implement product sourcing strategies that align with company goals and objectives
Education
Bachelor of Science - Tourism, Hotel And Restaurant Management
Leyte Normal University
Tacloban City 04.2001 -
Skills
- Remote Administrative Support
- Real Estate Management
- Investment Deal Sourcing
- Managed Serviced Accommodation
- Human Resources Support Services
- Client Support
- Email Communication Coordination
- Email Organization
- Event Calendar Management
- Market Product Research
- Airbnb Guest Relations
- Efficient Data Organization
GeniusU Profile
https://bit.ly/3UOf9Wb
Additional Information
- Steels are Systems Smart
- Focused on finding smarter ways to do things.
- Excellent at details
- Love to get things right
Tools And Platforms
Project Management Software
- Asana
- Trello
- ClickUp
Communication Tools
- Skype
- Slack
Project Management Tools
- Property Filter
- Property Market
- Rightmove
- Zoopla
- OpenRent
- Spareroom
- Less Annoying CRM
- Arthur Online
- NRLA
- Airdna
- Dialpad
Channel Management Systems
- Eviivo
- Amenitiz
- Guesty
- Hostaway
- Airbnb
- Booking.com
- Pricelabs
- Tokeet
- YCS Agoda
Other Tools
- Microsoft Office
- Canva
- Capcut
- GSuite
- Notion
- Xero
Timeline
Airbnb Guest Relations Assistant (Part-time)
J Squared Properties
04.2024 - 12.2024
HR Admin Assistant
Safe Support Ventures
10.2023 - 08.2024
Property Management Virtual Assistant
S& R Ltd
09.2023 - 08.2024
Property Management Virtual Assistant
DT Living
09.2022 - 08.2023
Amazon Virtual Assistant
Amazon Seller UK
09.2022 - 06.2023
Administrative and Marketing Assistant
WebPower USA LLC
10.2021 - 04.2022
Virtual Assistant
Newman Kahlon Foundation
02.2021 - 06.2022
Front Office Specialist
Hotel XYZ
06.2015 - 02.2022
Bachelor of Science - Tourism, Hotel And Restaurant Management
Leyte Normal University
04.2001 -
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