FLORENCE ANNE ALVIZ ESPERIDION
MANILA
Summary
Highly dedicated and results-oriented professional with a Bachelor of Science in Information Technology and extensive experience in administrative, IT support, and customer-facing roles over the last decade. Proven ability to excel in roles requiring strong English communication skills, time management, and computer literacy. Expertise includes client monitoring, manpower applicant screening, complex data encoding, and driving sales through upselling, combined with highly experienced customer service proficiency. Eager to leverage a dedicated work ethic to contribute effectively to a dynamic team.
Overview
16
16
years of professional experience
Work History
PROPERTY MANAGEMENT
THE RIGHT PROPERTY GROUP UK
02.2025 - Current
- Frontline Guest Relations: Serve as the primary point of contact, providing a welcoming experience via all communication channels (phone, email, chat). This includes managing efficient guest check-ins and check-outs, and promptly resolving complaints using strong problem-solving skills to ensure high guest satisfaction and loyalty.
- Financial & Reservation Management: Handle all aspects of guest payments, which involves accurately processing bank transfers and credit card transactions, and managing payment verification to ensure all guests are paid and verified prior to check-in. This area also includes assisting guests with reservations, changes, and cancellations following proper etiquette.
- Administrative & Data Integrity: Maintain the accuracy of the property management system (PMS) or internal databases by meticulously updating guest details and profiles. Duties include preparing essential administrative documentation like stay confirmation letters, cancellation notices, and key control logs.
- Information & Coordination: Respond to all guest inquiries with accurate information regarding property facilities, local attractions, and community policies. This also involves maintaining open communication and coordinating with other departments (like housekeeping and maintenance) to efficiently facilitate guest requests and enhance overall service delivery.
SMARTMATIC-PCOS TECHNICIAN AREA SUPERVISOR
01.2010
- NATIONAL ELECTION
OFFICE STAFF/COMMUNICATION OFFICER
SUNWAY INTERNATIONAL MANPOWER SERVICES, INC.
05.2018 - 11.2020
- IN- CHARGE IN EMAILING EMPLOYERS CONCERNS AND MANPOWER REQUEST
- HANDLING CLIENT MONITORING AND ASSISTANCE
- SCREENING OF APPLICANTS FOR MANPOWER REQUEST
RESERVATION OFFICER
HANBUI KOREAN TRAVEL AND TOURS
02.2018 - 05.2018
- In charge on assisting Korean nationals for hotel bookings
- Coordinating And confirming bookings with the hotels
IT-ASSESSEMENT STAFF
AIMS-ASIAN INSTITUTE OF MARITIME STUDIES
04.2015 - 08.2017
- PROGRAMMING, ENCODING, EXAMINATION PROCTOR, EXPERTIES IN EXCEL AND PDF FILES, COVERSION OF FILES, ASSISTING STUDENTS EXAMINATIONS
RECONTRACTING SPECIALIST
CONVERGYS PHILIPPINES INC.
01.2013 - 02.2015
- UPSELLING, CUSTOMER SERVICE, BOOKING SPECIALIST
CSR OUTBOUND SALES SPECIALIST
FLEXTALK AUSTRALIA AND QUINN DATA FACILITIES
09.2011 - 01.2013
NEWS BROADCAST CONSOLE CONTROLLER-RMN-DYKR RADIO STATION
KALIBO
03.2011 - 07.2011
Education
Bachelor of Science - Information Technology, Computer Literate, Programming, Multimedia, MS Office
Aklan Catholic College
Kalibo, Aklan03.2011
Vocational - Hotel Receptionist/Reservation
Canadian Tourism and Hospitality Institute
12.2012
Skills
- Communication & Sales: Excellent English Communication Skills, Sales Experience, Upselling, Customer Service, Outbound Sales Specialization
- Organizational & Personal: Time Management, Initiative, Dedicated, Passionate, Applicant Screening, Client Monitoring, Administrative Support
References
Jessy Jessica, Rosit, Engr., 09778398557, Asian Institute of Maritime Studies, Occupation: Head Coordinator/Faculty-Name Dept.(AIMS)
PERSONAL PARTICULARS
- AGE: 35
- NATIONALITY: FILIPINO
- PERMANENT RESIDENCE: MALATE MANILA, PHILIPPINES
- DATE OF BIRTH: JULY 18, 1990
- GENDER: FEMALE
Timeline
PROPERTY MANAGEMENT
THE RIGHT PROPERTY GROUP UK
02.2025 - Current
OFFICE STAFF/COMMUNICATION OFFICER
SUNWAY INTERNATIONAL MANPOWER SERVICES, INC.
05.2018 - 11.2020
RESERVATION OFFICER
HANBUI KOREAN TRAVEL AND TOURS
02.2018 - 05.2018
IT-ASSESSEMENT STAFF
AIMS-ASIAN INSTITUTE OF MARITIME STUDIES
04.2015 - 08.2017
RECONTRACTING SPECIALIST
CONVERGYS PHILIPPINES INC.
01.2013 - 02.2015
CSR OUTBOUND SALES SPECIALIST
FLEXTALK AUSTRALIA AND QUINN DATA FACILITIES
09.2011 - 01.2013
NEWS BROADCAST CONSOLE CONTROLLER-RMN-DYKR RADIO STATION
03.2011 - 07.2011
SMARTMATIC-PCOS TECHNICIAN AREA SUPERVISOR
01.2010
Bachelor of Science - Information Technology, Computer Literate, Programming, Multimedia, MS Office
Aklan Catholic College
Vocational - Hotel Receptionist/Reservation
Canadian Tourism and Hospitality Institute