Florebert Loquinario Jr
Quezon City, Metro Manila,00
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Skilled in managing high-volume calls, addressing inquiries related to benefits, claims, and resolving issues with empathy and efficiency. Quick and eager learner with the ability to grasp new concepts, systems, and processes efficiently. Thrive in fast-paced environments and adapt quickly to changing procedures, technologies, and team dynamics to contribute effectively.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Alorica
06.2023 - 10.2025
- Assisted customers with inquiries and product information to enhance service experience.
- Adapted quickly to changes in procedures and protocols to improve service delivery and quality.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided support in resolving customer complaints, ensuring satisfaction and retention.
- Collaborated with team members to meet daily service goals and maintain operational efficiency.
Education
Bachelor of Science - International Tourism Management
Our Lady of Fatima University
Quezon City, Metro Manila, PhilippinesSkills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Payment processing
- Communication
- Fast Learner
Timeline
Customer Service Representative
Alorica
06.2023 - 10.2025
Bachelor of Science - International Tourism Management
Our Lady of Fatima University