Summary
Overview
Work History
Education
Skills
Timeline
background-images

Flordemie Quijano

Davao City, Province of Davao del Sur

Summary

Dynamic job seeker with a proven track record, excelling in account management and customer service. Spearheaded initiatives that enhanced customer satisfaction and drove revenue growth. Adept at performance management and fostering team collaboration, leveraging analytical skills to implement strategic improvements and optimize operational efficiency.

Overview

15
15
years of professional experience

Work History

Operations Manager, Customer Experience

VXI
03.2022 - 05.2025
  • Handled Comcast Account Management Bulk line of business
  • Collaborated with teams to enhance customer service workflows and improve overall satisfaction.
  • Analyzed customer feedback to identify areas for service improvement and implement changes.
  • Supported daily operations by managing scheduling and coordinating communication across departments.

Sales Team Manager

VXI
11.2019 - 03.2022
  • Led sales team of Comcast Central Bulk line of business in achieving quarterly targets through effective strategy implementation.
  • Monitored sales metrics, providing actionable insights for continuous improvement initiatives.
  • Analyzed market trends to identify new opportunities for revenue growth.

Team Manager

IBEX Global
11.2014 - 12.2019
  • Handled multiple accounts including Netspend, 1800Flowers.com, Frontier and TiVo.
  • Led team in achieving operational efficiency through process improvements and streamlined workflows.
  • Mentored staff to enhance performance and foster a collaborative work environment.
  • Implemented strategic initiatives that optimized resource allocation and reduced overhead costs.

Team Supervisor

Synnex Concentrix
12.2009 - 11.2014
  • Pioneered DLINK technical support group
  • Trained and mentored team members, fostering a culture of continuous improvement and collaboration.
  • Enhanced team productivity by implementing efficient workflow processes and monitoring daily progress.
  • Developed a cohesive team environment through regular communication, collaboration, and constructive feedback.

Education

Bachelor of Science - Electronics And Communications Engineering

University of Southeastern Philippines
Davao City, Philippines
04-2004

Skills

  • Account management

  • Retention management

  • Customer service management

  • Performance management

Timeline

Operations Manager, Customer Experience

VXI
03.2022 - 05.2025

Sales Team Manager

VXI
11.2019 - 03.2022

Team Manager

IBEX Global
11.2014 - 12.2019

Team Supervisor

Synnex Concentrix
12.2009 - 11.2014

Bachelor of Science - Electronics And Communications Engineering

University of Southeastern Philippines

Similar Profiles

CREATE PROFILE
Flordemie Quijano