Flordemie Quijano
Davao City, Province of Davao del Sur
Summary
Dynamic job seeker with a proven track record, excelling in account management and customer service. Spearheaded initiatives that enhanced customer satisfaction and drove revenue growth. Adept at performance management and fostering team collaboration, leveraging analytical skills to implement strategic improvements and optimize operational efficiency.
Overview
15
15
years of professional experience
Work History
Operations Manager, Customer Experience
VXI
2022.03 - 2025.05
- Handled Comcast Account Management Bulk line of business
- Collaborated with teams to enhance customer service workflows and improve overall satisfaction.
- Analyzed customer feedback to identify areas for service improvement and implement changes.
- Supported daily operations by managing scheduling and coordinating communication across departments.
Sales Team Manager
VXI
2019.11 - 2022.03
- Led sales team of Comcast Central Bulk line of business in achieving quarterly targets through effective strategy implementation.
- Monitored sales metrics, providing actionable insights for continuous improvement initiatives.
- Analyzed market trends to identify new opportunities for revenue growth.
Team Manager
IBEX Global
2014.11 - 2019.12
- Handled multiple accounts including Netspend, 1800Flowers.com, Frontier and TiVo.
- Led team in achieving operational efficiency through process improvements and streamlined workflows.
- Mentored staff to enhance performance and foster a collaborative work environment.
- Implemented strategic initiatives that optimized resource allocation and reduced overhead costs.
Team Supervisor
Synnex Concentrix
2009.12 - 2014.11
- Pioneered DLINK technical support group
- Trained and mentored team members, fostering a culture of continuous improvement and collaboration.
- Enhanced team productivity by implementing efficient workflow processes and monitoring daily progress.
- Developed a cohesive team environment through regular communication, collaboration, and constructive feedback.
Education
Bachelor of Science - Electronics And Communications Engineering
University of Southeastern Philippines
Davao City, Philippines2004-04
Skills
- Account management
- Retention management
- Customer service management
- Performance management
Timeline
Operations Manager, Customer Experience
VXI
2022.03 - 2025.05
Sales Team Manager
VXI
2019.11 - 2022.03
Team Manager
IBEX Global
2014.11 - 2019.12
Team Supervisor
Synnex Concentrix
2009.12 - 2014.11
Bachelor of Science - Electronics And Communications Engineering
University of Southeastern Philippines