Florbethren Borja
Purok 2, Gundaway, Cabarroguis, Quirino
Summary
Highly effective in anticipating and accommodating customer needs.
Friendly, punctual and enthusiastic team player.
Successful at multi- tasking and delivering prompt and friendly service to all customers and co-workers.
Maintains positive attitude and a great sense of humor.
Brings strong work ethic, interpersonal skills and customer service expertise.
Overview
5
5
years of professional experience
Work History
Supervisor
PH GLOBAL JET EXPRESS INC
MADDELA , QUIRINO
2022.05 - 2024.04
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
Human Resources Administrator
PH GLOBAL JET EXPRESS INC.
Purok 2, Gundaway Cabarroguis, Quirino
2021.11 - 2022.04
- Initiates recruitment and interview processes to identify qualified candidates.
- Conducts exit interviews and off-boarding process for resigned and terminated employees.
- Prepared job offer letters, employee contacts, and corporate policies.
- Handled on- boarding process for newly hired employees, which includes distribution of works.
- Update HR database with new employee information, changes in benefits and other details.
- Answered employees queries regarding salaries and health benefits.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
Customer Service Representative
PH GLOBAL JET EXPRESS INC.
Purok 2, Gundaway Cabarroguis, Quirino
2021.11 - 2022.04
- Interacted with customers on behalf of the company.
- Responded to customer complaints.
- Resolves ticket/ complaint registration.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Administrative Assistant
DEPARTMENT OF ENVIRONMENT AND NATURAL RESOURCES
Namillangan, Alfonso Lista, Ifugao
2019.06 - 2019.12
- Executed recording and filing to improve document organization and management.
- Interacted with stakeholders and professional service personnel to receive orders, activities and communicate instructions.
- Supported meetings by organizing spaces and materials, documenting discussions and take minutes of meeting.
- Performed research to collect and record such data.
- Coached new employees on administrative procedures.
Education
Bachelor of Science - Environmental Science Major in Human Resources
BENGUET STATED UNIVERSITY
La Trinidad, Benguet09.2016
Skills
- Natural Leader
- Strong work ethic
- Passion for customer satisfaction
- Conflict resolution techniques
- Proficient in creating and maintaining schedules
- Speaks clearly
- Extensive English grammar knowledge
- Dynamic and friendly
- Willing to be trained
- Can work under pressure
Timeline
Supervisor
PH GLOBAL JET EXPRESS INC
2022.05 - 2024.04
Human Resources Administrator
PH GLOBAL JET EXPRESS INC.
2021.11 - 2022.04
Customer Service Representative
PH GLOBAL JET EXPRESS INC.
2021.11 - 2022.04
Administrative Assistant
DEPARTMENT OF ENVIRONMENT AND NATURAL RESOURCES
2019.06 - 2019.12
Bachelor of Science - Environmental Science Major in Human Resources
BENGUET STATED UNIVERSITY
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