Florabel Zabate
Lapu-Lapu City
Summary
Experienced customer service representative with skills in call handling, data collection, and providing effective solutions for customer satisfaction. Quick learner with a strong passion for continuous learning. Committed to staying current with industry trends and implementing innovative ideas to improve customer experiences.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Foundever
02.2023 - 12.2024
- Handled inbound phone inquiries.
- Evaluated client needs to recommend suitable support.
- Coordinated pickups for customer packages and freight.
- Created tickets to facilitate the swift delivery of customer shipments.
- Resolved customer complaints and acknowledged compliments.
- Adhered to communication procedures, guidelines, and policies.
Office Staff
Department of Trade and Industry
06.2020 - 12.2020
- Registered business name ensuring compliance with legal requirements.
- Conducted monitoring of business process enhancements for MSMEs.
- Performed thorough inspections of safety seal certification issuance processes for business establishments.
Machine Operator
Sercomm Corporation
04.2016 - 04.2019
- Facilitated software installation and operation on equipment.
- Adjusted machine settings based on requirements.
- Performed quality checks on completed products to ensure compliance with standards.
- Repaired damaged items to restore functionality.
Production Operator
Taiwan Micropaq Corporation
09.2012 - 09.2015
- Tested substantial quantity of products.
- Organized and categorized items for efficient processing.
- Generate and deliver daily documentation.
Production Operator
Cebu Microelectronics Inc.
01.2007 - 09.2012
- Calibrated equipment on a daily basis.
- Analyzed engineering drawings for accurate product assembly.
- Conducted pre-operation checks to ensure availability of necessary raw materials.
Education
Bachelor's Degree - Business Administration - Operation Management
University of San Jose Recoletos
Cebu04.2020
Skills
- Communication skills
- Data encoding
- Microsoft Office
- Spreadsheets
- Organizational skills
- Customer service skills
- Analytical skills
Timeline
Customer Service Representative
Foundever
02.2023 - 12.2024
Office Staff
Department of Trade and Industry
06.2020 - 12.2020
Machine Operator
Sercomm Corporation
04.2016 - 04.2019
Production Operator
Taiwan Micropaq Corporation
09.2012 - 09.2015
Production Operator
Cebu Microelectronics Inc.
01.2007 - 09.2012
Bachelor's Degree - Business Administration - Operation Management
University of San Jose Recoletos
Similar Profiles
Asia JohnsonAsia Johnson
Patient Billing Representative at FoundeverPatient Billing Representative at Foundever
CEDRIC LAUPENCEDRIC LAUPEN
Conseiller clientèle at FOUNDEVERConseiller clientèle at FOUNDEVER
TAWIANA MILONTAWIANA MILON
Chat & Phone Tech Support/ Customer Service Agent at FoundeverChat & Phone Tech Support/ Customer Service Agent at Foundever