Flora Amor Caliwag

• Handles incoming calls or inquiries from prospective customers or clients
• Assists customers effectively by solving customer disputes
• Provides customer additional information or explains services
• Discusses products offered and ensures customer satisfaction
• Tactfully handles confrontational or stressful interactions with the public
• Completes supporting paperwork and data entry as required

• Laguna
• Handles incoming calls or inquiries from prospective customers or clients
• Assists customers effectively by solving customer disputes
• Provides customer additional information or explains services
• Discusses products offered and ensures customer satisfaction
• Tactfully handles confrontational or stressful interactions with the public
• Completes supporting paperwork and data entry as required

• Consult with client, then brief each designer on the project scope Outbound Sales- Go door to door, also call prospective clients to gain more sales Reports- Report daily sales numbers and projects to the CEO, daily meetings regarding sales numbers and additional cross sales , hosting, logo and other packages
• Manage team- daily morning huddle to brief team on daily duties, mid-day check in, and end of the day cools down meeting
• Provide the best customer service by listening to clients’ needs, making suggestions, and following up with clients to ensure they are 100% satisfied
• Always do what's best for the customer
• Websites- (Design and Redesign)
• I present walk-through to each interested customer
• I detail all the necessary information on how a website is made, how the programming works and how it is designed
• I guide them through every terminologies used upon the discussion of how a single website is built to make them fully understand and be more comfortable about the topic
• I impart my own knowledge to my customers to trigger their interests in starting a new project and having it done with us
• Lastly, I give suggestions on how their websites should be more user-friendly, catchy, effective and beneficial among the administrator, affiliates and users
• Logos-
• Logos are just really easy to do, but since we have a large competition out there, I see to it that our product will become more special when it comes to quality and that the prices we offer are reasonable
• Hosting/domain name Registration-
• We are also able to host and registered their domain names, we're offering different packages that suits for their budget and needs.

• Supervises Sales Representatives, Trains newcomers, Provide tips and advicesthat will help the CSRs improve and develop their work-related and interpersonal skills, Helps with the evaluation of the CSRs' statistics
• Takes transfers from Sales Representative for: up-selling, if there are customer inquiries that the Representative cannot handle, and due to irate callers
• Attends to sales calls when there are not enough representatives.

• Include collection calls and/orcorrespondence in a fast paced goal oriented collections department
• Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments
• Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos
• Accountable for reducing delinquency for assigned accounts.