Fiorello Antonio Z. Cabahug
Mandaue
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Billing and Risk Mitigation Specialist, Senior
Newfold Digital Formerly Dreamscape Networks
07.2019 - Current
- Skilled to investigate and Manage Customer Accounts.
- Skilled to create processes that can help and improve customer experience via Confluence Document.
- Skilled to investigate, and determine Fraud Orders.
- Skilled to process Manual Refund Requests.
- Skilled to process Bank transfer and Cheque Payments.
- Proficient in MS Office
Loan Application Manager (Payout)
FWD BPO
11.2018 - 05.2019
- Skilled to handle objections and complaints
- Skilled to process and handle loan application
Interim Trainer
Telstra Powered by Teletech
08.2016 - 10.2018
- Flexibility to undergo training for client specifics.
- Skilled to train Service to sales
- Skilled to train Returns
- Skilled to train Foxtel and Home Bundles
- Skilled to train Mobiles and Complaints
Education
Bachelor of Science - Business Administration Major in Marketing Management
University of San Jose-Recoletos
01.2023
Secondary Level -
Mount Olives Christian Academy
01.2011
Elementary Level -
Mount Olives Christian Academy
01.2007
Skills
- Attention to detail
- Teamwork and collaboration
- Problem-solving
- Reliability
Awards Recognitions
- Top Customer Experience Specialist, 01/01/24, Newfold Digital formerly Dreamscape Networks, Philam life tower, Ayala Center, Cebu, Cebu
- Top Customer Account Resolution Specialist, 01/01/24, Newfold Digital Formerly Dreamscape Networks, Philam life tower, Ayala Center, Cebu, Cebu
- Top Customer Account Resolution Specialist, 11/01/23, Newfold Digital formerly Dreamscape Networks, Philam life tower, Ayala Center, Cebu, Cebu
- Top Customer Account Resolution Specialist, 10/01/23, Newfold Digital formerly Dreamscape Networks, Philam life tower, Ayala Center, Cebu, Cebu
Mother Name
Maryflor Z. Cabahug
Children
NA
Personal Information
- Father's Name: Fiorello P. Latonio
- Date of Birth: 09/21/95
- Gender: Male
- Marital Status: Single
Certification
- Top Customer Experience Specialist (1st Quarter 2024)
- Customer Success Management Fundamentals
Newfold Digital formerly Dreamscape Networks
Philam life tower, Ayala Center Cebu
Aug 2023
- Learning Secure Payments and PCI
Newfold Digital formerly Dreamscape Networks
Philam life tower, Ayala Center Cebu
Aug 2023
- Creating Positive Conversations with Challenging Customers
Newfold Digital formerly Dreamscape Networks
Philam life tower, Ayala Center Cebu
Aug 2023
Timeline
Billing and Risk Mitigation Specialist, Senior
Newfold Digital Formerly Dreamscape Networks
07.2019 - Current
Loan Application Manager (Payout)
FWD BPO
11.2018 - 05.2019
Interim Trainer
Telstra Powered by Teletech
08.2016 - 10.2018
Secondary Level -
Mount Olives Christian Academy
Elementary Level -
Mount Olives Christian Academy
Bachelor of Science - Business Administration Major in Marketing Management
University of San Jose-Recoletos
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