Summary
Overview
Work History
Education
Skills
Hobbies and interests
Timeline
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Fiona Louise Sabate

Customer Service Representative
Poblacion Norte Santiago, Ilocos Sur

Summary

Customer Service Representative with over 5 years of experience in handling customer inquiries and resolving complex issues efficiently. Known for excellent product knowledge, strong multitasking abilities, and supporting new trainees in a fast-paced environments. Seeking a challenging role where I can further develop my customer service skills, contribute to team success, and growth both personally and professionally.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

TaskUs
La Union
04.2024 - Current
  • Handled customer inquiries through phone and email promptly.
  • Achieved high customer satisfaction by showcasing excellent product expertise.
  • Delivered personalized advice and innovative solutions to solve customer concerns promptly.
  • Effectively managed customer inquiries through precise instructions and effective problem-solving.

Customer Service Representative

Accenture
09.2022 - 04.2024
  • Addressed multiple customer inquiries per day in fast-paced center.
  • Addressed advanced client problems efficiently, maintaining high levels of customer loyalty.
  • Investigated information, pinpointed concerns, and formulated resolutions.

Office Staff Member

Resonable Hospital
08.2021 - 08.2022
  • Managed all payment processing, invoicing and collections tasks.
  • Maintaining medical and balance records.
  • Supported patients through the completion of essential paperwork.

Customer Service Representative

Alorica
06.2019 - 06.2021
  • Handled incoming customer service calls to resolve issues and ensure customer satisfaction.
  • Provided assistance to customers on product-related concerns.
  • Handled and completed customer product orders as well as service upgrades.
  • Handled customer refunds, exchanges, and service requests.
  • Mentored new hires in handling customer inquiries, managing conflicts, and understanding products.

Education

Bachelor of Public Administration

University of Northern Philippines
Vigan City, Ilocos Sur

Secondary Education

Ilocos Sur Polytechnic State College

Primary Education

Santiago South Central School

Skills

Outstanding customer service

Professionalism

Adaptability and flexibility

Written and verbal communication skills

Multi-tasking

Microsoft Office

Hobbies and interests

  • Outdoor Activities
  • Swimming
  • Video Gaming
  • Watching Documentary or Movies

Timeline

Customer Service Representative

TaskUs
04.2024 - Current

Customer Service Representative

Accenture
09.2022 - 04.2024

Office Staff Member

Resonable Hospital
08.2021 - 08.2022

Customer Service Representative

Alorica
06.2019 - 06.2021

Bachelor of Public Administration

University of Northern Philippines

Secondary Education

Ilocos Sur Polytechnic State College

Primary Education

Santiago South Central School
Fiona Louise SabateCustomer Service Representative