Summary
Overview
Work History
Education
Skills
Timeline
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Fiel Harvey Oriel

Talavera, Province Of Nueva Ecija,NUE

Summary

Dynamic IT Support Engineer with proven expertise at Ninoy Aquino International Airport, excelling in network troubleshooting and technical support. Adept at managing high call volumes while effectively resolving hardware and software issues. Skilled in IT asset management and active directory, ensuring seamless operations and enhanced user satisfaction.

Overview

3
3
years of professional experience

Work History

IT Support Engineer

Ninoy Aquino International Airport
Pasay, Metro Manila, Philippines
11.2022 - Current
  • Provided technical support for hardware and software issues, ensuring timely resolution of user inquiries.
  • Assisted in troubleshooting network connectivity problems using diagnostic tools.
  • Documented user interactions and solutions in ticketing system for future reference.
  • Managed high levels of call flow and responded to technical support needs.
  • Configured hardware, devices, and software to set up work stations for employees.

Education

Bachelor of Science - Computer Engineering

La Fortuna College
Cabanatuan City, Province Of Nueva Ecija, Philippines
08-2019

Skills

  • Network troubleshooting
  • IT asset management
  • Wireless networking
  • Active directory
  • Network configuration
  • Technical support

Timeline

IT Support Engineer

Ninoy Aquino International Airport
11.2022 - Current

Bachelor of Science - Computer Engineering

La Fortuna College
Fiel Harvey Oriel