Fidje Tubod

During my time in Tech Mahindra, our nature of work was to handle a customer's complain. We represented ourselves as a manager if the customer will ask a manager from the previous representative. We helped customers to their technical issues immediately and called them for follow up after giving them a solution.

In Qualfon as a Customer Service Representative, US Telco, we offer customers a better service, provide a new item if their equipment is under warranty and changed or deactivate their sim card if the customer will request.

Our work nature is to call the customers to offer a different kind of insurance since we are selling. We market the insurance that we're selling. If the customer will choose the insurance of their liking, we will transfer them to the right team to process their order.