Fidel Mones
IT Operations Engineer
Makati City
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
Work History
IT Vendor Manager
TSD Global
12.2016 - 07.2022
- Overseeing IT software and hardware requirements like Servers, Network device, Storage, Wi-Fi device, Server Room AC, Printer, Computers and Peripherals, Headsets, etc
- Responsible for sending PO request for approval and monitor the status of request
- Negotiate and manage contracts
- Checking and monitoring ETA of shipping and deliveries
- Making sure stocks are in good conditions to avoid delays to production
- Checking vendor records, receipts, invoice, payment
- Works with Board of Directors, Accounting dept., and Vendors regarding bills of ISP providers, phone lines, printer lease, computer lease and contracts.
IT Specialist
TSD Global
05.2014 - 07.2022
- Ticket monitoring, assigning, escalation, endorsement
- (Zendesk) Picking up of level 1 IT support in tickets
- Desktop support onsite and remote support to WFH employees Account creations and modifications (AD, Email O365, Virtual accounts) Creation and modification of: File server access
- Printer access Badge or door access Performing Security Awareness Training to employees
- Security monitoring through email alerts and 3rd party software and doing 1st level of analyzation
- Monitoring alerts of servers and network using 3rd party software (SolarWinds) Creating tickets for alerts and doing escalation to proper teams and monitoring the progress of ticket up to completion
- Creating tickets to ISP provider when their network is down
- Monitoring and follow-up up to completion
- Maintenance of Cabling management on server room
- Configuration and management for voice analog gateways
- Wi-Fi Access points management and configuration
Network Administrator I
U.S. Auto Parts Network, Inc.
08.2011 - 01.2014
- Managing active directory users and computers
- Creation, deletion, disabling, modifying AD accounts
- Microsoft exchange management console 2010 operation
- Mailbox, DG, SG creation
- Adding E-mail addresses
- Longbow catalog system account creation and deletion
- Lightweight Directory Access Protocol (LDAP) Creation, deletion and modification of POS user accounts
- Operating servers using ILO (Integrated Lights Out) HP and DRAC (Dell Remote Access Controller) Dell
- Checking server details, information, logs, console, as per requests
- VMware vSphere client basic task and operation for checking and restarting VM’s as per request
- Operating windows services using Visual cron
- Citrix management console basic operation
- Citrix support by shadowing mode
- Checking server load
- IT support engineer: Maintenance of numerous numbers of computers both hardware and software
- Networking, installation, and troubleshooting
- Assist Level 1 and level 2 technical support staff in all concerns
- Assist technical lead in reports and data analysis
- Installs, repair and assists service personnel in installation of hardware and peripheral components such as monitors, projectors, keyboards, mouse, printers, scanners, and share drives on user’s premises
- May perform a variety of administrative support functions such as backup, restoration of data and imaging workstations
- Intermediate level on SolarWinds Dameware Remote Application
- I.T
- Support via remote
- Configuration and maintenance of PC’s, VOIP phone’s, and printers
- Scanning and Removing Virus, Spam, Malwares, Spywares using third party Antivirus softwares
- Responsible for the cable patch inside the data center or equipment room
- Headsets maintenance and Inventory of machines
- Covering-up operation support if not available.
Education
Bachelor of Science in Computer Network Administration -
University of Makati
01.2007 - 01.2011
Associate in computer network administration - undefined
University of Makati
01.2007 - 01.2009
Certificate in Computer Technology - undefined
University of Makati
01.2005 - 01.2007
Skills
Budget Management
undefinedCertification
MCP (Microsoft Certified Professional), 05/27/13, Installing and Configuring Windows Server 2012, 070-410, 10078299, E293-5710
Place Of Birth
Cabiao, Nueva Ecija
Height
5’2”
Weight
57 kg
Personal Information
- Age: 34 years old
- Religion: Iglesia Ni Cristo
- Citizenship: Filipino
- Date of Birth: 01/16/89
- Marital Status: Married
References
- Raymond Cabrera, Information Security Manager, TSD Global, 09056685018
- Aljon Begino, IT Specialist, TSD Global, 09565480812
Disclaimer
I hereby certify that the information presented above is true and correct to the best of my knowledge.
Timeline
IT Vendor Manager
TSD Global
12.2016 - 07.2022
IT Specialist
TSD Global
05.2014 - 07.2022
Network Administrator I
U.S. Auto Parts Network, Inc.
08.2011 - 01.2014
Bachelor of Science in Computer Network Administration -
University of Makati
01.2007 - 01.2011
Associate in computer network administration - undefined
University of Makati
01.2007 - 01.2009
Certificate in Computer Technology - undefined
University of Makati
01.2005 - 01.2007
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