FRAEZHA FAITH TAGAYTAYAN
Front Office Associate
Iloilo City,ILI
Overview
2026
2026
years of professional experience
Work History
F&B & Kitchen Department
Eon Centennial Resort Hotel and Waterpark
- Training & On-the-Job Training
- Hotel Del Rio | Part-time with additional training Kitchen Department
- OJT Experience
- McDonald’s(2018)
STAFF/CASHIER
THE LITTLE COMPANY
07.2025 - 01.2026
- Handled cash, card, and e-wallet transactions quickly and accurately
- Managed cash drawer and performed end-of-day reconciliation with full accountability
- Provided excellent customer service and upsold promotions when appropriate
- Trained on new POS software within 2 days and supported team during rollout
- Assisted in restocking merchandise, ensuring organized displays for optimal customer access.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
FRONT OFFICE ASSOCIATE
Eon Realty Development and Corporation
2022 - 07.2022
- Managed front desk operations, answering calls and assisting 50+ clients daily
- Processed payments and transactions using POS systems with 100% accuracy
- Handled cash responsibly and balanced daily sales reports with zero discrepancies
- Maintained appointment schedules, client records, and filing systems
- Resolved customer concerns promptly, maintaining high satisfaction ratings
- Managed front desk operations, ensuring efficient check-in and check-out processes for clients.
- Assisted in scheduling appointments and coordinating meetings among team members and clients.
- Maintained accurate records of client interactions and transactions using CRM software.
- Supported office administration tasks, including filing, data entry, and inventory management.
- Collaborated with team members to enhance workflow efficiency and improve client satisfaction rates.
- Trained new staff on front office protocols and customer service best practices.
- Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
- Managed reservation system, accurately inputting bookings and managing cancellations or changes.
- Coordinated with maintenance staff to address facility issues promptly, minimizing disruptions for guests.
- Provided knowledgeable concierge services by recommending local dining options, transportation solutions, and entertainment venues.
- Maintained accurate financial records through diligent cash handling, daily reconciliations, and report generation.
- Reviewed files, records and other documents to obtain information and respond to requests.
- Collaborated with housekeeping staff to maintain high standards of cleanliness in guest rooms and common areas.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
Education
Secondary Education - Accountancy and Business Management
University of Iloilo
Computer Hardware Servicing
Dueñas General Comprehensive High School
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Tipolo Elementary School
Bachelor of Science in Hospitality Management - Hospitality Management
Iloilo Science and Technology University, College of Industrial Technology
Lapaz Iloilo. Iloilo City07.2022
Skills
MS Office
Email correspondence
Document filing
Appointment scheduling
Data entry
Visitor log management
POS Systems & Cash Handling
Front desk operations
Customer service
Complaint resolution
Daily reconciliation
Opening and closing procedures
Sales reporting
References
ECRHW
- Rhoda, Mae Arim, FB: Rhoda Mae Arim -FO SUPERVISOR
- Hannah, Mae Sumagaysay, -FO SUPERVISOR, FB: Hannah Mae Sumagaysay
TLC COMPANY
- Aurora, Caturas, FB: Aurora Caturas -Management Trainee
- Aubree, Millan, FB: Aubree Millan -HR
Timeline
STAFF/CASHIER
THE LITTLE COMPANY
07.2025 - 01.2026
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Tipolo Elementary School
Computer Hardware Servicing
Dueñas General Comprehensive High School
Secondary Education - Accountancy and Business Management
University of Iloilo
F&B & Kitchen Department
Eon Centennial Resort Hotel and Waterpark
FRONT OFFICE ASSOCIATE
Eon Realty Development and Corporation
2022 - 07.2022
Bachelor of Science in Hospitality Management - Hospitality Management
Iloilo Science and Technology University, College of Industrial Technology