Fernando Pallagao Jr.
Waiter
Tuguegarao City, Province of Cagayan
Summary
Proven to excel in high-pressure environments, I enhanced dining efficiency and guest satisfaction at Seadream Yacht Club by mastering order accuracy and guest relations management. Leveraging my expertise in dining area maintenance and order management, I consistently ensured food safety and personalized customer experiences, significantly contributing to the establishment's reputation for excellence.
Overview
13
13
years of professional experience
Work History
Dining Salon Waiter
Seadream Yacht Club
06.2015 - Current
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Utility General
Seadream Yacht Club
11.2011 - 06.2013
- Maintained manholes, catch basins, pump stations, reservoirs and other water services facilities by maintaining and repairing piping.
- Ensured customer satisfaction through proper food handling techniques, delivering high-quality products consistently.
- Assisted in quality control measures by inspecting finished products for defects or inconsistencies, ensuring only top-tier items were delivered to customers.
Education
Associate in Marine Transportation -
Cagayan Colleges Tuguegarao
Tuguegarao City 04.2001 -
Skills
Order Accuracy
Guest Relations Management
Order Management
Dining area maintenance
Additional Information
Reference:
Christophe Cornu
Corporate Executive Hotel Manager
Mobile No.: 33603669218
SD1-hotman@seadream.com
SD2-hotman@seadream.com
Eric Marriox
Executive Hotel Manager
SD1-hotman@seadream.com
Jamie Macgregor
Executive Hotel Manager
SD2-hotman@seadream.com
Timeline
Dining Salon Waiter
Seadream Yacht Club
06.2015 - Current
Utility General
Seadream Yacht Club
11.2011 - 06.2013
Associate in Marine Transportation -
Cagayan Colleges Tuguegarao
04.2001 -
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