Fernan Abecentipo

Multichannel Communication Skills: Proficient in voice, chat, and email interactions to effectively engage with customers across various platforms.

E-commerce Leader: Shopee, established in 2015, dominates the Southeast Asian and Taiwanese markets, offering a user-friendly and secure online shopping experience with robust payment and fulfillment solutions.
Customer Support Functions: Manage order tracking, return/refund status, cancellations, phone number changes, and return/refund requests.
Quality Assurance: Deliver exceptional customer service on all calls.
Effective Communication: Ensure clear and effective communication with customers.

Multichannel Communication Skills: Proficient in voice, chat, and email interactions to effectively engage with customers across various platforms.

Mission-Driven Support: Assist customers in creating an open financial system by facilitating easy conversion of crypto to local currency.
User-Friendly Experience: Provide guidance on buying, selling, and transferring crypto seamlessly on Coinbase.
Cost-Free Transactions: Inform users about free sending and receiving of crypto between balances, friends, and merchants.

Multichannel Communication Skills: Proficient in voice, chat, and email interactions to effectively engage with customers across various platforms.

Product Assistance: Help customers with inquiries about furniture features, dimensions, and availability.

Order Management: Support customers with order tracking, modifications, and cancellations.

Returns and Exchanges: Guide customers through the return or exchange process, ensuring a smooth experience.

Quality Assurance: Address customer concerns and resolve issues to maintain high satisfaction levels.

Feedback Collection: Gather customer feedback to improve service and product offerings.