Ferlyn Reyes
Tele Credit Counselor
San Jose del Monte, Bulacan
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Copywriter
Scout Social Digital Ads Corp
10.2025 - Current
- Formatted copy to align with project-specific guidelines.
- Collaborated with marketing team to develop creative concepts for promotional materials and advertising campaigns.
- Selected high-quality photos and videos to complement written copy.
- Engaged with online community, responding to comments and feedback to foster positive brand image.
- Promoted and marketed works through social media platforms.
Tele Credit Counselor
BMI Finance Corporation
10.2021 - Current
- Negotiated with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions, or payment plans.
- Received and submitted customer payments to further reduce open account balances.
- Answered over [Number] customer communications per day via telephone, email and web chat.
Cashier
Sanford Marketing Corporation
03.2021 - 08.2021
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Helped customers complete purchases, locate items, and join reward programs.
Student Accounts Staff
Manila Central University
10.2019 - 04.2020
- Established positive relationships with customers and other staff members.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
Education
Bachelor of Science - Business Administration
Colegio De San Gabriel Arcangel
San Jose Del Monte, Province Of Bulacan, Philippines 04.2001 -
Skills
Compliance
Credit counseling
Confidentiality
Teamwork
Teamwork and collaboration
Customer service
Time management
Multitasking
Decision-making
Microsoft office proficiency
Adaptability and flexibility
Self motivation
Attention to detail
Stress management
Professionalism
Negotiation
Timeline
Copywriter
Scout Social Digital Ads Corp
10.2025 - Current
Tele Credit Counselor
BMI Finance Corporation
10.2021 - Current
Cashier
Sanford Marketing Corporation
03.2021 - 08.2021
Student Accounts Staff
Manila Central University
10.2019 - 04.2020
Bachelor of Science - Business Administration
Colegio De San Gabriel Arcangel
04.2001 -