Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

Fergie Niza

Valenzuela, Metro Manila,00

Summary

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success.


My background also includes a customer care role at T-Mobile, underscoring my versatility and commitment to excellence in diverse settings, especially in resolving customer inquiries effectively. Utilizes communication and empathy to build rapport and ensure satisfaction. Knowledge of troubleshooting and issue resolution.

Overview

6
6
years of professional experience

Work History

School Nurse

PBES
07.2019 - 10.2019
  • Administered medication to students as prescribed by physicians to provide necessary treatment and manage health conditions.
  • Served as liaison between families, school personnel, and other healthcare providers on behalf of students.
  • Assessed students'' physical and emotional well-being during daily clinic visits, providing appropriate care or referrals as needed.
  • Streamlined documentation processes for maintaining accurate student health records, ensuring compliance with regulations.

Nurse

Riverside Medical Center, Inc.
10.2019 - 03.2020
  • Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
  • Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
  • Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
  • Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
  • Consistently adhered to strict safety guidelines while administering medications or performing invasive procedures.
  • Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.

Customer Care Representative

T-Mobile
03.2021 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high chat volume with exceptional professionalism and efficiency.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Navigated multiple computer systems and applications to find information.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.

Skills

  • Customer Support Expertise
  • Detail-Oriented Data Management
  • Telecommunications Proficiency
  • Effective Issue Management
  • Strong Interpersonal Relationship Skills
  • Thorough Product Familiarity
  • Organized Workflow Management
  • Flexibility in Change
  • Clear Communication Abilities
  • Skilled in Microsoft Office Applications
  • Collaborative Teamwork
  • Customer Information Protection
  • Real-Time Messaging Expertise
  • Regulatory Standards Compliance
  • Identifying Customer Requirements
  • Quality Assurance Experience
  • Organized Task Sequencing
  • Strategic Decision-Making
  • Proficient in English Communication

Accomplishments

  • Supervised team of 10 staff members.
  • Resolved product issue through consumer testing.
  • Documented and resolved customer concerwhich led to satisfaction.

Timeline

Customer Care Representative

T-Mobile
03.2021 - Current

Nurse

Riverside Medical Center, Inc.
10.2019 - 03.2020

School Nurse

PBES
07.2019 - 10.2019

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Fergie Niza