Ferey Dela Cruz
Santa Rosa
Summary
Bringing 14 years of seasoned expertise in the dynamic realm of Business Process Outsourcing (BPO) alongside a year's tenure as a Virtual Assistant, I have solidified my proficiency in Technical Support, Customer Service, Administrative duties, and Sales. My track record speaks to my ability to thrive under pressure, seamlessly juggling multiple tasks with finesse. With a commitment to excellence, I am dedicated to delivering results within the stipulated time frame, ensuring seamless operations and exceeding expectations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
Asurion
05.2022 - Current
- Resolved customer issues related to operating systems, network connectivity, software applications and hardware components.
- Conducted tests to identify malfunctions in hardware or software systems.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Virtual Administrative Assistant
Athena
02.2023 - 01.2024
- CRM Mastery: Excelled as a CRM expert, orchestrating systems to streamline operations and elevate client satisfaction.
- Exceeding Expectations: Consistently surpassed client expectations through the precise and timely execution of tasks, ensuring their needs were not just met, but exceeded.
- Flexibility in Action: Embraced flexible schedules, ensuring seamless support and coordination, no matter the time or situation.
- Thriving Under Pressure: Flourished in high-pressure environments, tackling challenges with ease and adapting seamlessly to diverse scenarios, ensuring uninterrupted productivity and success.
Sales Associate
VXI Global Solutions
07.2019 - 05.2022
- Provided accurate information about products, prices and services.
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in the market place.
Senior Customer Service Representative
Sykes Asia Inc.
11.2014 - 07.2019
- Developed and implemented customer service policies and procedures.
- Conducted customer service training for new hires.
- Conducted research to identify competitive rates and benefits offered by other providers.
Internal Sales Coordinator
Worklogix Middle East
10.2011 - 12.2013
- Assisted in creating sales strategies to increase revenue.
- Generated quotes for customers, processed orders, and monitored order status.
- Organized product demonstrations for clients to showcase features and benefits.
- Conducted market research to identify new business opportunities.
- Developed and maintained customer relationships by providing excellent customer service.
Education
Bachelor of Science - Computer Science
University Of Makati
Makati City 03.2009 -
High School Diploma -
Holy Cross Academy
Padre Burgos, Quezon 03.2005 -
Skills
Customer Experience Managementundefined
Affiliations
- Member, Alumni Association
Certification
Certified Virtual Assistant, VA Training Philippines - 2023
Timeline
Virtual Administrative Assistant
Athena
02.2023 - 01.2024
Technical Support Specialist
Asurion
05.2022 - Current
Sales Associate
VXI Global Solutions
07.2019 - 05.2022
Senior Customer Service Representative
Sykes Asia Inc.
11.2014 - 07.2019
Internal Sales Coordinator
Worklogix Middle East
10.2011 - 12.2013
Bachelor of Science - Computer Science
University Of Makati
03.2009 -
High School Diploma -
Holy Cross Academy
03.2005 -
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