Ferdinand Sangil
Technical Support
DASMARIÑAS CITY
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
26
26
years of professional experience
2
2
years of post-secondary education
Work History
IT Technical Support Specialist
San Beda College Alabang
11.2011 - Current
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Monitored systems in operation and quickly troubleshot errors.
- Assisted with updating technical support best practices for use by team.
- Configured hardware and granted system permissions to new employees.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Developed and implemented preventive maintenance procedures.
- Configured and tested new software and hardware.
- Researched and identified solutions to technical problems.
- Installed, configured and maintained computer systems and network connections.
- Tested new software and hardware prior to deployment.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Product Specialist
CROWN SYSTEMS LTD CO
01.1999 - 08.2001
- Assisted with demonstrations for [Genicom Printer] to showcase functionality.
- Installed, configured and maintained Genicom Printer to computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Continually expanded knowledge of Genicom Printer
- Assisted with demonstrations for Genicom Printer to showcase functionality.
- Researched product's technical specifications and accurately communicated information.
Technical Support Representative
I S COMPUTERS INC
09.1997 - 01.1999
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Translated complex technical issues into digestible language for non-technical users.
- Configured hardware and granted system permissions to new employees.
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Tested new software and hardware prior to deployment.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
Education
Some College (No Degree) - Computer Technician
AMA Computer Learning Center
Manila 06.1994 - 03.1996
Skills
Hardware Installation
Wireless Networking
System Configuration
Technical Support
Service Support
Hardware Diagnostics
Software Installation
Desktop Support
Network Diagnostics
Hardware Upgrades
Network Configuration
Technical Troubleshooting
Timeline
IT Technical Support Specialist
San Beda College Alabang
11.2011 - Current
Product Specialist
CROWN SYSTEMS LTD CO
01.1999 - 08.2001
Technical Support Representative
I S COMPUTERS INC
09.1997 - 01.1999
Some College (No Degree) - Computer Technician
AMA Computer Learning Center
06.1994 - 03.1996