FERDINAND A. RODRIGUEZ JR.
Calamba City
Summary
Enthusiastic and reliable with strong background in customer service and team leadership. Skilled in problem-solving, communication, and maintaining high standards of hygiene and efficiency. Adept at fostering positive work environment and ensuring customer satisfaction. Eager to bring energy and dedication to support and guide team successfully.
Overview
21
21
years of professional experience
Work History
FOOD SERVICE SUPERVISOR
Landers Superstore
Nuvali Santa Rosa Laguna
06.2023 - 01.2025
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Addressed customer complaints, resolving issues promptly to uphold customer satisfaction.
- Supervised cash handling and reconciliation, ensuring accuracy in financial transactions.
- Trained new employees on restaurant protocols, enhancing service quality and efficiency.
- Directed staff in daily work assignments to help each achieve goals and uphold restaurant reputation.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Worked closely with Restaurant Manager, chef and cooks to determine menu plans for special events or occasions.
- Managed daily operations of a busy city centre restaurant, overseeing both front-of-house and kitchen staff to maintain high service standards.
- Managed team of staff, delegating duties and scheduling shifts to optimise restaurant operations.
FOOD ASSISTANT
Ikea Philippines
Mall of Asia Pasay City
09.2021 - 05.2023
- Maintained high levels of kitchen hygiene, including cleaning surfaces and equipment regularly.
- Followed all rules and regulations related to safe food handling, preparation and storage.
- Managed kitchen cleaning duties to keep all areas and workstations organised, well-stocked and free from hazards.
- Maintained cleanliness and organisation of kitchen stations and storage areas.
ASSISTANT RESTAURANT MANAGER
Popeyes Louisiana Kitchen Inc
Muntinlupa, Alabang Town Center
04.2019 - 08.2021
- Managed daily operations of the restaurant, overseeing food quality and customer service standards.
- Supervised a team of 20+ staff members, including training, scheduling, and performance evaluations.
- Scheduled employees to keep shifts well-staffed.
- Handled inventory management, including ordering supplies and conducting regular stock takes.
- Maintained high levels of cleanliness, organisation, storage and sanitation of food and beverage products to ensure quality.
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Used coaching and mentoring techniques to improve employee skills and boost morale.
CAPTAIN/SUPERVISOR
Pepper Lunch Express
SM MANILA
09.2018 - 03.2019
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Determined root cause of performance trends, developing process improvement plans to target assurance in safety, quality and customer satisfaction.
- Monitored service periods and realigned team positions to provide optimal coverage to meet customer demands.
ASSISTANT RESTAURANT MANAGER
Kuya J Restaurant
Robinson Place Manila
01.2017 - 08.2018
- Managed daily operations of the restaurant, overseeing food quality and customer service standards.
- Supervised a team of 20+ staff members, including training, scheduling, and performance evaluations.
- Scheduled employees to keep shifts well-staffed.
- Managed daily operations of a busy city centre restaurant, overseeing both front-of-house and kitchen staff to maintain high service standards.
BRANCH MANAGER
Book & Borders Cafe
Tomas Morato Quezon City
08.2016 - 01.2017
- Managed daily operations of branch, overseeing staff performance and customer service standards.
- Maintained high levels of customer satisfaction through exceptional service and prompt resolution of complaints.
- Conducted regular staff meetings to communicate targets, performance expectations, and company updates.
- Conducted regular training sessions for staff, focusing on compliance, product knowledge, and customer handling skills.
Marketing Manager
PUNCHMMA(MixedMartialArts)
Indonesia
05.2014 - 05.2015
- Developed and executed integrated marketing campaigns to enhance brand visibility and engagement.
- Analyzed market trends and consumer insights to inform strategic decision-making and optimize marketing efforts.
- Collaborated with cross-functional teams to ensure alignment of marketing initiatives with business objectives.
- Managed marketing budgets, ensuring effective allocation of resources across various channels.
Marketing Manager
WIM MOTORS
Indonesia
10.2013 - 03.2014
- Conducted competitive analysis to identify opportunities for differentiation in product offerings and messaging.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Managed social media accounts for optimal audience engagement and increased online presence.
Management Trainee
Bonchon Chicken Philippines
10.2011 - 11.2012
- Led cross-functional teams to streamline operations and enhance efficiency across departments.
- Developed training programs for new employees, improving onboarding processes and knowledge retention.
- Analyzed market trends to inform strategic decision-making and identify growth opportunities.
- Implemented process improvements that reduced operational costs while maintaining service quality.
- Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
Waiter
Bushido Japanese Restaurant and Lounge
Bahrain
05.2009 - 05.2011
- Provided exceptional customer service by anticipating needs and resolving issues promptly.
- Coordinated food and beverage orders, ensuring timely delivery and guest satisfaction.
- Trained and mentored new staff on menu knowledge and service protocols.
- Collaborated with kitchen staff to streamline order processes and enhance efficiency.
Bartender
Imno Bar
Manila
02.2008 - 02.2009
- Crafted diverse cocktails and beverages, ensuring quality and presentation.
- Managed bar inventory, tracking supplies to minimize waste.
- Trained and mentored new bartenders on techniques and customer service standards.
- Developed innovative drink specials that enhanced customer experience and engagement.
Food Counter Attendant
Figaro Coffee Company
Heritage Hotel Pasay City
09.2007 - 02.2008
- Prepared and served food items efficiently to meet customer demands.
- Operated kitchen equipment and maintained cleanliness in food preparation areas.
- Assisted in training new staff on food safety and service protocols.
- Managed inventory levels to ensure adequate stock of food supplies.
Waiter/Server Assistant
Capisce (Italianrestaurant)
Metrowalk Pasig City
11.2006 - 11.2007
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Coordinated dining room activities, maintaining seamless communication between kitchen staff and guests.
- Trained and mentored new waitstaff on menu offerings and restaurant procedures, enhancing team performance.
- Managed multiple tables simultaneously, prioritizing tasks to optimize service efficiency during peak hours.
- Assisted in special event planning, contributing to successful execution of private functions and catering services.
Waiter/Server Trainer
Mini Shabu-Shabu
Alabang Town Center
01.2005 - 10.2006
- Led team in delivering exceptional dining experiences at a high-end Japanese restaurant.
- Mentored junior staff to enhance service quality and efficiency.
- Developed streamlined workflows for table management and customer service.
- Coordinated with kitchen staff to ensure timely delivery of orders.
Room Attendant/Houseman
Palm Plaza Hotel
Malate, Metro Manila, Philippines
01.2004 - 11.2004
- Maintained cleanliness and organization in guest rooms, ensuring high standards of hygiene and comfort.
- Inspected rooms for damage and reported maintenance issues promptly to enhance guest satisfaction.
- Collaborated with housekeeping team to optimize workflow and improve turnaround time for room preparation.
- Trained new staff on cleaning protocols and safety procedures, fostering a culture of efficiency and accuracy.
Education
Bachelor of Science - Bachelor of Science in Hotel and Restaurant Management
Polytechnic University of The Philippines
2003
Highschool
V. Mapa High School
1998
Legarda Elementary School
1994
Skills
- Customer Service
- Trainable
- Food safety knowledge
- Hygiene standards awareness
- Strong communication
- Effective multitasking
- Work pace adaptability
- Staff training
- Experience with shift scheduling
- Stock control procedures
- Schedule management
- Inventory control
Languages
English
Intermediate
B1
Indonesian
Beginner
A1
Hobbies and Interests
- “My favorite thing to do in my free time is to travel, and I dedicate a lot of time to it. I try to go on one overseas trip every year, but sometimes it is every two years.
Timeline
FOOD SERVICE SUPERVISOR
Landers Superstore
06.2023 - 01.2025
FOOD ASSISTANT
Ikea Philippines
09.2021 - 05.2023
ASSISTANT RESTAURANT MANAGER
Popeyes Louisiana Kitchen Inc
04.2019 - 08.2021
CAPTAIN/SUPERVISOR
Pepper Lunch Express
09.2018 - 03.2019
ASSISTANT RESTAURANT MANAGER
Kuya J Restaurant
01.2017 - 08.2018
BRANCH MANAGER
Book & Borders Cafe
08.2016 - 01.2017
Marketing Manager
PUNCHMMA(MixedMartialArts)
05.2014 - 05.2015
Marketing Manager
WIM MOTORS
10.2013 - 03.2014
Management Trainee
Bonchon Chicken Philippines
10.2011 - 11.2012
Waiter
Bushido Japanese Restaurant and Lounge
05.2009 - 05.2011
Bartender
Imno Bar
02.2008 - 02.2009
Food Counter Attendant
Figaro Coffee Company
09.2007 - 02.2008
Waiter/Server Assistant
Capisce (Italianrestaurant)
11.2006 - 11.2007
Waiter/Server Trainer
Mini Shabu-Shabu
01.2005 - 10.2006
Room Attendant/Houseman
Palm Plaza Hotel
01.2004 - 11.2004
Highschool
V. Mapa High School
Legarda Elementary School
Bachelor of Science - Bachelor of Science in Hotel and Restaurant Management
Polytechnic University of The Philippines