Ferdinand Pedro

• Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
• Maintained high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
• Installed and configured network printers and other peripheral devices.
• Worked effectively in fast-paced environments.

Diagnose and troubleshoot Apple computer and iOS hardware and software.

• Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
• Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.