Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Ferdinand Mercado

Quezon City

Summary

Delivers exceptional customer experiences through warm, professional interactions. Communicates clearly to ensure customer satisfaction and loyalty. Maintains accurate delivery records to support operational excellence.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Courier (Casual)

PhilHealth
Pasig City
07.2015 - Current
  • Coordinated timely deliveries through effective time management skills.
  • Maintained positive company reputation by greeting all visitors warmly and professionally.
  • Communicated clearly and professionally across all levels of the organization.

Administrative Duties

  • Filing/Retrieval of department documents, screen documents as to completeness and appropriateness.
  • Document Management: Route and follow up on documents from other offices.
  • Timesheet Collection: Gather and review monthly DTRs for team leader's approval
  • Meeting Coordination: Organize meetings, notifications, an attendance tracking.
  • Calendar Management: Maintain the team's calendar.

Records Keeping

  • Document Filing: Organize and file document tracking
  • Issue Tracking: Update list of issues and actions.

Property Officer Designate

  • Monitoring of all incoming and outgoing Properties including I.T. to PRID Property Section/ITMD

Supply Officer Designate

  • Monitoring of all incoming and outgoing supplies, provide distribution and submission to PRID Supply Section

Data Controller III (Project-Based Contractor)

PhilHealth
Pasig City
01.2009 - 03.2012
  • Task includes overseeing all incoming and outgoing documents and encoding office memoranda.

Data Encoder I (Project-Based Contractor)

PhilHealth
12.2008 - 01.2009
  • Manage monitoring of document exchanges and handle encoding of office memos.

Customer Service Associate (Contractual)

D-tech Software Development Services
04.2005 - 11.2006
  • Execute encoding and authentication processes for Certificate of Cover (COC) before issuing LTO Plate Sticker.

Customer Service Representative (Contractual)

Duty Free Philippines
07.2002 - 01.2003
  • Support Balikbayan by providing assistance and directing Duty Free shoppers to appropriate locations.

Staff/Barista (Contratual)

Universe Cybercafe
06.2000 - 12.2000
  • Addressed customer inquiries to ensure satisfaction and resolve issues promptly.
    Checked displays for accuracy and presentation to enhance customer experience.
    Served as cashier, managing transactions efficiently.
  • Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.

Staff (Contratual)

Video City
03.1998 - 09.1998
  • Task involves encoding and updating rental and returned movie tapes, performing monthly inventory, and providing customer support

Clerk (Contractual)

Acts Construction
06.1996 - 02.1997
  • Task encompasses data entry, tracking employee attendance, and coordinating inventory of construction resources

Education

High School

Sacred Heart Academy
Quezon City
1992

Skills

  • Time management and meeting coordination
  • Document and records management
  • Customer communication and issue tracking
  • Data entry and inventory management

Certification

  • 80.00 Certificate of Eligibility (Subprofessional) 01-025457 - February 08, 2002
  • Forum on Strengthening the Accreditation Operational Plans for 2010-2012 - April 17, 2009 (8 hrs.)
  • Certificate Course on ICD-10 Coding - May 31-June 4, 2010 (40 hrs.)
  • Supply Officer Designate Forum - April 10-11, 2014 (16 hrs.)
  • Personal Mastery: The Road to Commitment, Integrity and Accountability - April 16-17, 2015 (16 hrs.)
  • Supply Officer Designate Forum - September 28, 2016 (8 hrs.)
  • Property Officer Designate - September 30, 2016 (8 hrs.)
  • Supply Officer Designates Forum - July 26, 2017 (8 hrs.)
  • Property Officer Designates Forum - July 28, 2017 (8 hrs.)
  • Disaster Preparedness Orientation - January 27, 2017 (8hrs.)
  • User-Training Workshop for the Documents Tracking System (DTS) - August 23, 2018 (8hrs.)
  • KARTILYA Session on Productivity and Quality Tools in the Public Sector: 5S - September 21, 2018 (8 hrs.)
  • Social Health Insurance for PhilHealth Casual Employees (Head Office) - August 24, 2018 (8hrs.)
  • Microsoft Excel 2016-Basic to Advance level - July 30-31, 2019 (16 hrs.)
  • Training on Information Security, Data Privacy, and Cybersecurity Among PhilHealth Head Office Employees - September 18, 2019 (8hrs.)
  • Training on Managing Personal Finances - September 14-15, 2022 (16 hrs.)
  • Training on 5S and Records Management - August 15-16, 2024 (16 hrs.)
  • Certificate of Training Completion on Risk Management - August 12-13, 2024 (16 hrs.)
  • Takbo para sa Kalikasan Year 10 - March 8, 2009
  • Takbo para sa Pamilyang Pilipino 2016 - May 29, 2016
  • Parangal from Gloria Macapagal-Arroyo - June 15, 2010

References

  • Israel Francis A. Pargas, MD
  • Henry V. Almanon
  • Katrina S. Raposas

Timeline

Courier (Casual)

PhilHealth
07.2015 - Current

Data Controller III (Project-Based Contractor)

PhilHealth
01.2009 - 03.2012

Data Encoder I (Project-Based Contractor)

PhilHealth
12.2008 - 01.2009

Customer Service Associate (Contractual)

D-tech Software Development Services
04.2005 - 11.2006

Customer Service Representative (Contractual)

Duty Free Philippines
07.2002 - 01.2003

Staff/Barista (Contratual)

Universe Cybercafe
06.2000 - 12.2000

Staff (Contratual)

Video City
03.1998 - 09.1998

Clerk (Contractual)

Acts Construction
06.1996 - 02.1997

High School

Sacred Heart Academy
Ferdinand Mercado