Ferdinand Adivino

Cashier - July 2011 - July 2013

Sales Specialist (Shop) July 2013 - March 2020

Service and Sales Specialist March 2020 - October
2023

• Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
• Motivated and trained five team members to meet and exceed sales goals through positive reinforcement.
• Advised, sold and configured Globe products in single and multiple transactions, averaging P50,000 in sales.
• Created and implemented sales strategies to successfully meet company targets.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
• Interacted with approximately 30 customers daily to provide personalized product guidance, resolve issues and open new accounts.

• Updated account information to maintain customer records.
• Answered constant flow of customer calls with minimal wait times.
• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Responded to customer requests for products, services, and company information.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Able to hit Monthly and annual Sales target average 80% to 100%