Passion for baking
Ferdilyn Bitay
Aspiring Candidate
Summary
Highly organized and dependable professional with a proven ability to manage multiple priorities while maintaining a positive attitude. Willingness to take on additional responsibilities to contribute to team objectives.
Overview
10
10
years of professional experience
14
14
years of post-secondary education
Work History
Supervisor
Optum Global Solutions Inc.
09.2023 - 12.2024
- Strong background knowledge on verification of insurance and eligibility, data entry and patient's account registration
- Communicates with client directly in discussing updates and team performance
- Coordinate and supervise daily/weekly/monthly activities of team members
- Set priorities for the team to ensure task completion and performance goals are met
- Coordinate work activities with other supervisors, managers and departments
- Identify and resolve operational problems using defined processes, expertise and judgement
- Provide coaching, feedback and annual performance reviews as well as formal corrective action
- Mentor, challenge and communicate effectively with all different types of people
Subject Matter Expert
Optum Global Solutions Inc.
04.2022 - 09.2023
- Provides process support to patient care coordinators for end to end process
- Trains new hire and agents for upskilling
- Internal quality audit
- Provides coaching for escalation
- Creating and sending of process updates
Associate Patient Care Coordinator
Optum Global Solutions Inc.
05.2020 - 04.2022
- Pre-register new and existing patients
- Verify patient's insurance eligibility and benefits, creating patient estimate and making sure authorizations for procedures are obtained and secured prior to scheduled appointment.
Prior Authorization Representative
Optum Global Solutions Inc.
11.2019 - 05.2020
- Performing drug utilization review to control misuse of medications for off label use
- Helps manage high-cost medication
- Promotes use of formulary alternatives
Travel Consultant
Sykes Asia Inc.
01.2018 - 07.2018
- Responsible for advising clients about suitable travel options in accordance with their needs, wants and capabilities
- Help plan and book hotel reservation
Technical Support Representative
Teleperformance
05.2017 - 12.2017
- Troubleshoot issues with their internet connection, phone and television and dispatches technician when needed
- Educate customers on service features and functionality
Customer Service Representative
Expert Global Solutions
12.2014 - 02.2016
- Collect payment of credit card and explain bill summary
- Process disputes and refunds
Education
Bachelor of Science - Accountancy
National College of Business and Arts-Fairview
01.2010 - 01.2014
Secondary - undefined
Camanjac National High School
01.2006 - 01.2010
Primary - undefined
Lazi National Elementary School
01.2000 - 01.2006
Skills
Proficient in Microsoft Office
Strong organizational skills
Effective task prioritization
Collaborative teamwork
Operational efficiency enhancement
Team leadership
Customer engagement
Training and mentoring
Results-driven
Detail-oriented approach
Verbal and written communication
Proficient in handling multiple priorities
Interests
Sports enthusiast
Enjoys travelling
Timeline
Supervisor
Optum Global Solutions Inc.
09.2023 - 12.2024
Subject Matter Expert
Optum Global Solutions Inc.
04.2022 - 09.2023
Associate Patient Care Coordinator
Optum Global Solutions Inc.
05.2020 - 04.2022
Prior Authorization Representative
Optum Global Solutions Inc.
11.2019 - 05.2020
Travel Consultant
Sykes Asia Inc.
01.2018 - 07.2018
Technical Support Representative
Teleperformance
05.2017 - 12.2017
Customer Service Representative
Expert Global Solutions
12.2014 - 02.2016
Bachelor of Science - Accountancy
National College of Business and Arts-Fairview
01.2010 - 01.2014
Secondary - undefined
Camanjac National High School
01.2006 - 01.2010
Primary - undefined
Lazi National Elementary School
01.2000 - 01.2006
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