FENSTON LAIT
Sta. Maria,Bulacan, Philippines
Summary
Web design and client relations specialist who produces modern, user-friendly websites. Manages client communication and requirement definition to support smooth project execution. Enhances digital engagement through effective UI design and straightforward content structure.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Customer Service Representative
Alorica
quezon citty, philippines
08.2024 - 04.2026
- Resolved customer inquiries and complaints, leading to improved client satisfaction and loyalty.
Customer Service Representative
Concentrix
quezon city, philippines
09.2021 - 08.2022
- Developed in-depth knowledge of company products and services to effectively inform and assist customers.
Customer Service Representative
Teleperformance
makati, philippines
07.2020 - 05.2022
- Conducted thorough needs assessments to provide tailored product recommendations, boosting upsell rates by 15%.
Customer Service Representative
VXI
quezon citty, philippines
06.2019 - 03.2020
- Managed high-volume inbound and outbound calls, ensuring customer satisfaction through professionalism and empathy under pressure.
Customer Service Representative
Inspiro
quezon citty, philippines
01.2019 - 05.2019
- Implemented feedback mechanisms to gather customer insights, driving continuous service improvement initiatives.
Customer Service Representative & Secretary/Office Staff
Hapchan & Figaro Coffee Company
01.2016 - 12.2018
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Established positive relationships with guests and employees, creating positive, energetic environment.
- Kept food storage and preparation equipment in good working order to maximise safety and cost-efficiency of operations.
Education
Our Lady of Manaog Montessori College
Balagtas, BUL12-2009
Diploma of Higher Education - High School
Parada National High School
Parada, Sta. Maria, Bulacan12-2003
Elementary
Bagbaguin Elementary School
Bagbaguin, BUL01-2003
Skills
- Time Management
- Highly Motivated and Efficient
- Problem solver
- Complaint resolution
- Quality assurance
- Data entry
- Customer service expert
- Data entry accuracy
- Top sales performer
- HTML
- Wordpress
- Creative thinking
- SEO
- Technical understanding
- Javascript
- Website optimisation
- Client engagement
- Joomla
Languages
Japanese
Beginner
A1
English
Intermediate
B1
Hobbies and Interest
Watching interior design., Watching Investigative true crime stories, Cooking
Accomplishments
- Top Performer in customer service
- top Performer in Sales
Timeline
Customer Service Representative
Alorica
08.2024 - 04.2026
Customer Service Representative
Concentrix
09.2021 - 08.2022
Customer Service Representative
Teleperformance
07.2020 - 05.2022
Customer Service Representative
VXI
06.2019 - 03.2020
Customer Service Representative
Inspiro
01.2019 - 05.2019
Customer Service Representative & Secretary/Office Staff
Hapchan & Figaro Coffee Company
01.2016 - 12.2018
Our Lady of Manaog Montessori College
Diploma of Higher Education - High School
Parada National High School
Elementary
Bagbaguin Elementary School