Summary
Overview
Work History
Education
Skills
Disclaimer
Timeline
CustomerServiceRepresentative
Femia Parto Onayan

Femia Parto Onayan

Customer Service Representative
Muntinlupa City

Summary

proficient in maintaining timely presence at work

effective team contributor

Overview

6
6
years of professional experience

Work History

Consultant

WNS
09.2025 - Current
  • Partnered with cross-functional teams to facilitate effective delivery of comprehensive solutions for customers.
  • Facilitate selection of appropriate policies for car, home, or motorcycle insurance by customers.
  • support customer in completing policy payment

Customer Service Representative

Infosys BPM
07.2023 - 08.2025
  • enhance customer satisfaction through needs assessment and concern resolution
  • efficiently assessing plan regulations to determine participant eligibility for withdrawal or loan
  • informing participants regarding timing for full withdrawal rollover and installment after separation from employer
  • linking participant with dedicated team for plan-related regulations
  • establishing cases for plan-related guidelines

Customer Service

Genpact LLC
11.2019 - 06.2023
  • ensure retention and adoption of authorized user (offers advantages of customer card benefits)
  • managed customer payment inquiries, card replacement operations, and online account services
  • upholding KPIs while managing client inquiries

Education

Bachelor of Science - Office Management

Imus Computer College
Bacoor Cavite
04-2016

Skills

Problem-solving

Time management

Team collaboration

Client relationships

Disclaimer

I hereby attest all of the information above is true and accurate to the best of my knowledge.

Timeline

Consultant

WNS
09.2025 - Current

Customer Service Representative

Infosys BPM
07.2023 - 08.2025

Customer Service

Genpact LLC
11.2019 - 06.2023

Bachelor of Science - Office Management

Imus Computer College
Femia Parto OnayanCustomer Service Representative