Fe Marie Cerda
Telesales/Resale Agent, Parcel Tracker
Rizal
Summary
Dynamic professional with a proven track record at Teleperformance, excelling in customer service and conflict resolution. Leveraging excellent communication and negotiation skills, I enhanced customer satisfaction and loyalty. Adept at data collection and documentation, I contributed to team success through collaboration and innovative problem-solving strategies.
Overview
9
9
years of professional experience
Work History
Parcel Tracker
AMB Remote Works
02.2026 - 05.2026
- Collaborated with team members to develop more efficient tracking methods, resulting in increased productivity.
- Implemented quality control measures to ensure the highest level of accuracy in all aspects of tracking work performed.
Collection Specialist
Seeking Tech Inc.
08.2022 - 10.2024
Customer Service Representative
Teleperformance
03.2019 - 02.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
TeleTech
11.2017 - 05.2018
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Bachelor of Arts - Tourism And Hotel Management
Sienna College of Taytay
Taytay, Province Of Rizal, Philippines 04.2001 -
Skills
Language skills
Multitasking Abilities
Excellent communication
Data collection
Documentation and reporting
Negotiation tactics
Teamwork and collaboration
Timeline
Parcel Tracker
AMB Remote Works
02.2026 - 05.2026
Collection Specialist
Seeking Tech Inc.
08.2022 - 10.2024
Customer Service Representative
Teleperformance
03.2019 - 02.2020
Customer Service Representative
TeleTech
11.2017 - 05.2018
Bachelor of Arts - Tourism And Hotel Management
Sienna College of Taytay
04.2001 -