Feliz Joyce Lapuz

SM Prime Holdings is the Philippines’ largest mall operator. Publicly listed since 1994, it now owns and runs world-class malls all over the country, providing millions of square meters of floor area for a fully integrated shopping, dining, and entertainment experience.

• Ensured adherence to industry best practices by conducting regular audits of IT systems and processes.
• Collaborated with cross-functional teams to develop robust IT infrastructure, supporting company growth.
• Designed custom applications tailored to specific business needs that streamlined workflows while protecting sensitive data.
• Modernized legacy systems using cloud-based services, increasing scalability and flexibility across all business functions.
• Oversaw successful migration projects from one platform to another, ensuring minimal downtime during the transition process.
• Improved IT system efficiency by implementing and managing new software solutions.
• Implemented proactive monitoring tools to identify potential issues before they escalated into major problems.
• Boosted end-user satisfaction through effective communication channels between the IT department and other stakeholders.
• Mentored junior team members, assisting their professional development within the field of information technology management.
• Streamlined processes with thorough analysis and optimization of existing IT systems.

Key projects:

• Supported creation of detailed, technical financial models to value potential acquisition targets.
• Microsoft Business Solutions Corporation
• E-Learning Developer/Test Engineer – Utilize Training Studio in development; an application for development of e-Learning contents. Ensures that the elements of e-Learning tutorials (audio, graphics, and videos) are developed according to the prescribed standards and procedures. Manually test and review tutorials, once developed, according to the standards set by the Quality Assurance Team.
• Harvard Business School Publishing
• Web Developer/Designer - Develop the courses in the format HTML and XML with the use of Macromedia Dreamweaver. Utilize CSS in designing the page’s structure and look and feel. Ensures that the elements of e-Learning tutorials are developed according to the prescribed standards and procedures.
• Sunlife Financial of Canada Inc.
• E-Learning Developer - Edits and fuses the content into Course Lab. Ensures that the elements of e-Learning tutorials are developed according to the prescribed standards and procedures. Conducts Peer reviews and manual tests of e-Learning development elements.
• Navis e-Learning
• E-Learning Developer - Edits and fuses the content with the use of Adobe Captivate and Macromedia Flash. Ensures that elements of e-learning tutorials are developed according to the prescribed standards and procedures using Adobe Captivate and Macromedia Flash. Conducts Peer reviews of e-Learning development elements.
• Internal projects
• Company’s Website
• Company’s e-Learning System
• Project Metrics Coordinator - Ensures that the e-Learning courses adhere to the company’s Quality Assurance by means of accumulating the number of inaccuracy versus precision per tutorial and reporting it monthly to the Team.
• Trained and supported new team members, maintaining culture of collaboration.
• Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
• Developed and implemented strategies to increase customer satisfaction and engagement.
• Generated reports detailing findings and recommendations.

Key projects:

• Developed a mobile application for the Human Resources department for easier job application.
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Passionate about learning and committed to continual improvement.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Organized and detail-oriented with a strong work ethic.