FELIZARDO GAGNO JR
BUSINESS OWNER/GENERAL MANAGER
Taguig, City
Summary
Dynamic business leader with extensive experience as Owner/General Manager at Chedeng Transport Services, excelling in business development and operations management. Proven track record in increasing profitability through strategic planning and effective budget administration. Strong interpersonal skills foster client relationships, driving long-term loyalty and operational excellence.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
24
24
years of professional experience
Work History
Owner/General Manager
Chedeng Transport Services
06.2023 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Executive Assistant to the President/CEO
Exponent Konka Group Inc.
12.2018 - 05.2023
- Served as a trusted liaison between the President''s office and internal departments, facilitating efficient collaboration on projects and initiatives.
- Streamlined office operations for increased productivity, implementing new procedures and organizational systems.
- Increased overall productivity by skillfully handling multiple tasks simultaneously while adhering to tight deadlines consistently.
- Oversaw administrative staff performance evaluations and provided constructive feedback for professional growth opportunities development.
- Assisted in the development of strategic initiatives, contributing to improved company performance and growth.
- Provided exceptional customer service when interacting with external clients or partners building positive rapport on behalf of the President.
- Proactively identified potential issues or obstacles before they escalated, allowing for timely resolution or mitigation strategies implementation.
- Managed sensitive information discreetly, maintaining strict confidentiality in all aspects of executive support.
- Handled confidential and sensitive information with discretion and tact.
Dispatcher
Concrete Masters Inc.
05.2017 - 12.2018
- Directed dispatching, routing, and tracking of Truck Mixer fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Dispatcher
AKH Construction & Trading Corp.
09.2012 - 04.2017
- Directed dispatching, routing, and tracking of Truck Mixer fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Generated reports to track deliveries and maintain proper records and documentation.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Truck Mixer Driver
DM Consunji Inc.
03.2009 - 08.2012
- Worked with production manager in timely delivery of concrete to projects.
- Proactively identified potential hazards on job sites, taking necessary precautions to avoid accidents or delays in project progress.
- Demonstrated strong communication skills when coordinating with dispatchers, construction crews, and supervisors regarding job assignments and status updates.
- Achieved timely delivery of cement by following optimal routes and adhering to scheduled timelines.
Transit Mixer Driver
Phoenix Ready Mix Concrete Dev & Cons Inc.
11.2008 - 03.2009
- Ensured timely delivery of concrete by efficiently planning and executing daily routes.
- Collaborated with fellow drivers to share best practices for improved route planning and overall efficiency gains.
- Reduced downtime between jobs by promptly cleaning the exterior of the mixer drum after each delivery assignment.
Transit Mixer Driver
Powermix Construction and Development Inc.
05.2008 - 10.2008
- Collaborated with fellow drivers to share best practices for improved route planning and overall efficiency gains.
- Reduced downtime between jobs by promptly cleaning the exterior of the mixer drum after each delivery assignment.
- Ensured timely delivery of concrete by efficiently planning and executing daily routes.
Transit Mixer Driver
Phoenix Ready Mix Concrete Dev & Cons Inc.
11.2007 - 04.2008
- Collaborated with fellow drivers to share best practices for improved route planning and overall efficiency gains.
- Reduced downtime between jobs by promptly cleaning the exterior of the mixer drum after each delivery assignment.
- Ensured timely delivery of concrete by efficiently planning and executing daily routes.
Driver Helper
Kingwoods Trading Co Inc.
08.2006 - 11.2007
- Displayed very good communication and customer service skills.
- . Promoted a clean working environment by maintaining cleanliness within the vehicle cabin.
- Maintained a safe work environment by adhering to safety protocols during loading and unloading tasks.
- Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
- Improved customer satisfaction by providing timely and efficient delivery assistance to drivers.
- Demonstrated professional conduct at all times when interacting with customers during pickups or dropoffs.
- Arranged packages on truck to achieve best use of storage space and to minimize damage.
- Assisted drivers with navigation, ensuring accurate and prompt deliveries for clients.
- Maintained vehicle organization and cleanliness and reported any issues to driver.
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Loading and unloading packages onto delivery trucks to maintain deadlines.
- Assisted in loading and unloading of goods, ensuring no damage to products.
- Maintained vehicle cleanliness and readiness, contributing to professional company image.
Driver Helper
Century 21 Cement Center
03.2001 - 08.2006
- Displayed very good communication and customer service skills.
- . Promoted a clean working environment by maintaining cleanliness within the vehicle cabin.
- Maintained a safe work environment by adhering to safety protocols during loading and unloading tasks.
- Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
- Arranged packages on truck to achieve best use of storage space and to minimize damage.
- Assisted drivers with navigation, ensuring accurate and prompt deliveries for clients.
- Maintained vehicle organization and cleanliness and reported any issues to driver.
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Loading and unloading packages onto delivery trucks to maintain deadlines.
Education
High School Diploma -
Stand Alone Senior High School Within TIS
Liwayway St., Sta Ana, Taguig City 04.2001 -
Skills
Business management
Budget administration
Business marketing
Sales management
Business development
Staff management
Business planning
Operations management
Timeline
Owner/General Manager
Chedeng Transport Services
06.2023 - Current
Executive Assistant to the President/CEO
Exponent Konka Group Inc.
12.2018 - 05.2023
Dispatcher
Concrete Masters Inc.
05.2017 - 12.2018
Dispatcher
AKH Construction & Trading Corp.
09.2012 - 04.2017
Truck Mixer Driver
DM Consunji Inc.
03.2009 - 08.2012
Transit Mixer Driver
Phoenix Ready Mix Concrete Dev & Cons Inc.
11.2008 - 03.2009
Transit Mixer Driver
Powermix Construction and Development Inc.
05.2008 - 10.2008
Transit Mixer Driver
Phoenix Ready Mix Concrete Dev & Cons Inc.
11.2007 - 04.2008
Driver Helper
Kingwoods Trading Co Inc.
08.2006 - 11.2007
High School Diploma -
Stand Alone Senior High School Within TIS
04.2001 -
Driver Helper
Century 21 Cement Center
03.2001 - 08.2006
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