Felix Jr Pagasian

• Part of improving compound revenue and profit in generating new leads, nurturing prospects, and preserving key accounts. Assisting administrative work.

Provide day-to-day support to the office as a dedicated administrator, ensuring effective delivery of objectives, principles and policy across key areas including;

• Receive all incoming calls and direct to appropriate individual or department.
• Do Reservation & Check-in procedure at Opera System.
• Assisting Guest to their Apartments.
• Perform night audit using opera system to create manager flash, trial balance daily revenue, & guest in house report.
• Maintaining Paper and electronic filling system for records and messages.
• Responsible for making resident ID using Adobe Photoshop and Zebra Id Machine.
• Open and distribute incoming regular and electronic mail and other material and coordinate the flow of information internally and with other departments & Organizations.
• Order workplace supply and maintain record.
• Receiving all complaints, concern and solving problems.
• Distributing Dispatch work order to Maintenance Department.
• Responsible for posting daily laundry sales.
• Perform other duties.

• Supervise and monitors the work of Housekeeping Assistants Rooms assigned to work areas
• To check Housekeeping floor section duty roster and staff attendance.
• Ensures all staff is properly groomed at all times.
• Attends daily briefing and receives further instruction from Housekeeping Manager or Assistant Housekeeping Manager.
• Inspects all early vacant rooms allocated and put rooms back in order.
• Inspects all check-out rooms before reporting them ready for sale.
• Inspect areas cleaned by using existing checklist to see that cleaning is adequate, supplies in rooms are standard and any need for immediate repair is reported.
• To report any missing item/s or discrepancies’ in rooms to housekeeping Manager.
• Ensures there are adequate supplies for smooth running of department.
• Issue maintenance request for rooms or items that needs repair and to follow-up to make sure work is completed satisfactorily.
• Arrange special cleaning: for example spring and deep-cleaning, window cleaning etc. of rooms when occupancy is low.
• Trains and assist Housekeeping Assistants -Room and advise Housekeeping manager or Assistant Housekeeping Manager if performance is not satisfactory.
• Maintains recommendations on out of order rooms and ensure that defects are rectified as soon as possible.
• Perform to monitors monthly inventory of amenities
• Check all assigned area at closes of the day – making sure all equipment keys and supplies are stored and lock properly.
• Perform any other task or additional duties as may be assigned by Assistant Housekeeping Manager or Management of the Hotel

• Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to resort guests according to resort and company business objectives.

Oversees that all Room Attendants are adhering the standard policies and procedures in performing their duties and responsibilities

· Conducts daily detailed inspections of all rooms and prepare the necessary corrective and preventive measures.

· Supervises all Room Attendants the correct procedures in cleaning and maintain the rooms and sees to it that all procedures are carried out properly.

· Conducts daily coordination meeting with the Housekeeping Staff in relation to their assigned task

· In charge of the encoding of all items received and issued consumable amenities including the mini bar items

· Ensures that all inventories are all accounted and that standard procedures in requisition and issuance are observed

· Conducts once a month a detailed operations meeting with the staff in relation to all concerns from previous days and recommends preventive measures, reads all the guest comments concerning the housekeeping department and sees to it that all properly addressed, introduces if any new techniques in cleaning or customer satisfactions

· Disciplines Room Attendant that fails to adhere the Standard Operating Procedures

· Oversees that necessary reports are prepared and distributed to the concerned department

· Prepares monthly budget and operational reports

· Attends regular meeting set by the General Manager

· Conducts daily room check-up and sees to it that before leaving the office, all rooms are secured, lights off for non-occupied guests and all equipment are properly kept and secured.

· Reports all malfunctioning equipment or lights or any defective furniture to the Resident Manager and prepares the necessary job order to the Engineering department

· Schedules projects that are not done during the daily routine.

· Performs other duties as may be assigned from time to time

• Assist the professor for their immediate needs in Front Office & Housekeeping.
• Assist and perform Bed making for the students and faculty.
• In-charge to record all the students who are undergoing duties and affiliations and assist students their duties and responsibilities.
• In-charge of evaluation of the student before submission to their respective professor’s.
• Maintain all records, reports, inventory, and items to transfer, for bookkeeping. Reports all equipment, to be repaired to Maintenance Department
• In-charge of all materials, supplies needed for Front Office, Housekeeping, and Laundry.
• Perform other duties

• Responsible to set the scenery through highest standard of quality in cleanliness and maintenance of guest floors and public areas, to keep guest comfortable, safe and secure
• Replenished guest room water glasses, toiletries, and paper products.
• Responded to guest requests for assistance, toiletries, and personal care items.
• Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Checked appliances in guest rooms to determine good working order.
• Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
• Completed special housekeeping actions such as turning mattresses on set schedule.
• Polished fixtures to achieve professional shine and appearance.
• Sorted, laundered and put away various laundry items.