FELIX DODIE FUDOLIG
Davao City
Summary
Experienced and dedicated Customer Service Specialist with over 5 years in the BPO industry and 2 years as a General Virtual Assistant. Skilled in call handling, issue resolution, and persuasive communication, with a strong focus on delivering excellent customer experiences.
Overview
4
4
years of professional experience
Work History
Technical Support / Sale
Full Potential Solution
01.2025 - 01.2026
- Onboard new customer once registered to the platform
- Answering email inquiries
- Setting appointment
General Virtual Assistant
Powered By Pros
Davao City, Province Of Davao Del Sur, Philippines (Remote)
04.2023 - 11.2025
- Onboard new customer once registered to the platform
- Answering email inquiries
- Setting appointment
- Product listing
Technical support representative
Sutherland Global
01.2022 - 01.2023
- Provide step by step assistance
- Customer Education
- Troubleshoot issues
Technical support representative
VXI
01.2022 - 07.2022
- Diagnose and troubleshoot issue
- Respond to customer inquiries
- Upselling
Education
Accountancy
University of Mindanao
Davao City, Province Of Davao Del Sur, Philippines01-2018
Skills
Rapport building
Attention to detail
Time management
Positive and friendly tone
Managing high-volume calls
Empathy and active listening
Basic technical troubleshooting
Communication (verbal & written)
Identifying customer issues quickly
Adjusting quickly to new tools or changes
EXPERTISE
- Outbound & Inbound Dialers
- On boarding specialist
- Email & Chat Support
- Order Management
- Conflict Resolution
- Customer Support
- Technical Support
- Detailed Oriented
- Problem Solving
- Sales
WORK SUMMARY
- General Virtual Assistant – 2 years
- Customer Service Representative – 5 years
- Technical / Sales – 1 year
Timeline
Technical Support / Sale
Full Potential Solution
01.2025 - 01.2026
General Virtual Assistant
Powered By Pros
04.2023 - 11.2025
Technical support representative
Sutherland Global
01.2022 - 01.2023
Technical support representative
VXI
01.2022 - 07.2022
Accountancy
University of Mindanao