Felix Angelo Mariano

A Technical Support with expertise in hardware, infrastructure, networking, ship simulators, network security, and team management. Oversee the efficient operation of IT infrastructure, ensure strong network security, provide expert support for ship simulation systems, and assist end users with their technical needs.

Ensuring the functionality and maintenance of ship deck and engine simulators and NTC computer systems. This includes troubleshooting technical issues, coordinating with third-party support, and overseeing the installation and configuration of hardware and software.

Responsible in managing Active Directory, domain controllers, in-house servers, firewalls, network security, and Office 365. Regular monitoring of physical and virtual servers ensures security, backups, and overall system performance. Email backups and archiving for former employees are also handled.

The role focuses on technical support for hardware and software, managing warranty repairs with vendors and clients, and overseeing fieldwork by technical staff. Responsible in filing reports, repairing equipment, assisting with CCTV and biometric installations, and delivering equipment as needed.

Managing and overseeing the operations of a family-owned computer shop business.

Assisting customers with troubleshooting issues related to their SAMSUNG televisions, providing solutions for common problems to ensure optimal functionality. If the television requires further repairs or is covered under warranty, the responsibility extends to escalating the issue to the SAMSUNG service center for more specialized attention. Additionally, the role includes helping customers with the registration process for their televisions if they have purchased extended warranty support, ensuring they receive the benefits of the coverage.

Responsible for configuring and maintaining server hardware, identifying and resolving technical issues, and ensuring servers run efficiently. Additionally, it involves working closely with senior System Administrator to gain knowledge and apply best practices in server management.